Community User Insights Internship

5 mesi fa

Cesena, Italia Technogym A tempo pieno

Community User Insights Internship

**Location**:Cesena, FC, IT**Function/Branch**:Information Technology**Type of contract**:InternOur Company

**Technogym** inspires
**55 million daily users** to work out utilizing our
**innovative & engaging physical activity solutions**.
By promoting the Wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,400 employees in 14 Branches, reaching more than 100 countries, 8 editions of the Olympic Games - from Sydney 2000 to Tokyo 2020.
To pursue our mission and continue our success, we are looking for team players with strong relationship skills and an international approach, who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and digital savvy, you have the right spirit to join Technogym
About the Role
We are looking for a passionate and sport addict
**Community User Insights Intern** who will be the primary brand ambassador for Technogym. He/she is responsible for interacting, educating, addressing and resolving requests from the Technogym's digital products and services users. Analyses and represents the voice of users internally with the goal of continuously improving the Technogym experience and loyalty in the brand.
Responsibilities
- Represents Technogym products and brand as an expert ambassador;
- Establishes an empathetic relationship with the user, assists and educates the user on acquired product knowledge;
- Collects, records and classifies user interactions on company CRMs;
- Analyses and benchmarks user experience;
- Reports results to project leadership;
- Updates the narrative of each digital product per touchpoint (Technogym App, Live, Mywellness, Format);
- Adheres to privacy regulations and guidelines;
- Has an excellent command of written and spoken Italian and English and can communicate in at least one other language between Spanish, French and German;
- Provides support to other departments;
- Locates and defines new process improvement opportunities
Requirements
- Master's degree in Engineering/Communication/Marketing/Service Design/Management/Economics/LiteratureStrong knowledge and passion for the fitness training activity
- Strong relation to feedback management and community management
- Strong analytical and problem-solving skills.
- Strong communication skills, written and verbal.
- Ability to multi-task and work under pressure.
- Fluency in English Language
Technogym is an Equal Opportunity Employer
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Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

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