Cluster Reservations Manager

Maximize room nights, ADR, and rooms revenue Manage and oversee the reservation team, as well as both direct and indirect individual reservations Maintain the in-house reservation systems in order Participate and assists in the creation of special promotional programs, and utilizes online platforms to market current specials to the general public Perform all duties and responsibilities in a timely and efficient manner, in accordance with established company policies and procedures to achieve the overall objectives for the position Coach, train, and guide the team in the performance of their duties as to specific position responsibilities, sales and negotiations techniques, reporting procedures, etc Be an inspiring frontrunner, leading by example, guiding and assisting assigned team in all circumstances Minimize safety hazards by following all safety rules and procedures. Ensure a high level of customer satisfaction Liaisingwith Revenue Department for new SRPs, promotions, and business opportunities Monitor, identify, and report current and future business trends to ensure profitable sales in periods of low and high demand Monitor competitive hotels to ensure continual market share improvement Ensure that reservations are fulfilled in a timely manner while meeting all deadlines Assist clients with special requests or problems with reservations or accommodations Ensure the accuracy of information in company databases related to client data, reservations, payments, and other records Work closely with S&M, as well as operation teams, to develop new products or services to meet customer needs Contribute ideas to improve products and services offered Job Requirements:
A minimum of 2 year’s previous experience in a reservation role or longer in an assistant/supervisor role, in a 4/5 star hotel Preferable experience with an international group, in a resort location Strong leadership skills and the ability to lead and develop a diverse team High level customer service ambassador Confident use of PMS Fluent in English and Italian both verbal and written Must be a EU Citizen or in possession of an Italian work visa Location:
Sardinia Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do. Check for Match