Sales Administrator

**Your mission**:
To provide full support to the Sales Administration Team in the effective and efficient management of the Sales Administration activities and support of the sales teams. Provide end-to end all Order to Cash processes, credits, claims and rebate transactional processing and reporting for relevant 1st tier customers, own the daily transaction relationship with the customer.
**What you will do**:

- Manage the Order to Cash transaction cycle for your customer accounts, ensuring that transactions are processed in a complete, timely and accurate basis.
- Manage your customer accounts claim cycle claim through to resolution, Progressing all correspondence, documentation and enquiries regarding transaction processing of:

- Commercial & Logistical claims
- credit notes

Work closely with the commercial and supply chain departments ensuring that transactions are validated and processed in a complete, timely and accurate basis.
- Maximise customer satisfaction;
- Daily sales order allocation process with business management and sales accounts;
- Daily delivery creation and availability with the internal supply chain department both planning and fulfilment;
- Daily tracking of transport partners performance against customer slot booking or export requirements;
- Periodic Customer facing account metrics to ensure customer expectations are met;
- Track Order progress against current customer targets.
- To work closely with credit control to ensure effective front-end management of the sales/collections areas.
- Ensure all processes adhere to current relevant policies and procedures, J Sox, ISO and internal work instructions.

**What we ask for**:

- Previous Sales Administration experience
- Good understanding of international business and global supply chain
- Good English written/spoken.
- Good communication skills (written / verbal and face to face)
- Good understanding of Order to cash processes and relevant KPI’s
- Computer literate MS Office (focus on Excel) / SAP
- Attention to detail and desire to follow issue through to closure
- Has the ability to be logical and proactive
- Ability to take ownership of a business process
- Team Player Ability to work under pressure
- _ We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation._

**What we offer**:
**_
Our heritage_**
- We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions._

**_ Our commitment to the environment_**
- We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society._

**_ Our people_**
- We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence._

**_ Our brand_**
- Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running._

Job Reference: ITALY00303