Dw Bari

***Descrizione**

Experis, a ManpowerGroup company, is leader in 54 countries in HR Recruiting & Selection, Career & Skills development, IT & Engineering consultancy and System Integration.

To enhance our Desktop Support Service for an important client operating in energy and automation market, we are looking for an
**On Site Support Engineer.**

The resource will be a part of an international team IT and will take care of the activities support workplace and infrastructure equipment.

**Requirements**:

- University (Bachelor) degree preferred, but equivalent knowledge and/or willing to learn
- through experience is acceptable
- 3 + years end user support experience in the IT technical role
- Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.)
- SCCM, AD, McAfee, MS Outlook, Office 365, Service Now
- Experienced with ITSM tools and VIP users support
- Advanced level of English

**Responsibilities**:

- Provide physical on-site and/or remote support services for end users in remote locations
- Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
- Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
- Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services
- Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
- Provide L1 support for audio/ visual equipment
- Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
- Perform and support hardware and software IMACDs, reinstallations, updates and downloads
- Be a partner in change management adoption, new ways working and ATAWAD

**Nice to have**:

- Innovative and creative
- End User mindset oriented
- Excellent verbal and written communications skills.
- Excellent relationship skills
- Excellent research, analytical, and problem-solving skills

Working Hours:
**FULL TIME**
Place of Work:
**BOLOGNA, ONSITE 5/5**
- ._
***Azienda**

Experis, la Talent Company di Manpowergroup è leader nella creazione di soluzioni integrate per l’incontro tra domanda e offerta di lavoro nel mondo IT, Engineering e Tech. Creiamo valore per gli individui affiancandoli nel raggiungimento dei propri obiettivi di carriera e ci avvaliamo anche del training center Experis Academy che è in grado di specializzare verticalmente e velocemente i migliori talenti. Ci impegniamo per uno Sviluppo Sostenibile, crediamo nelle persone e nel loro Talento senza alcuna discriminazione, trasferiamo nelle nostre migliori pratiche i principi di Diversity e Inclusion. #crediamoneltalento
*** Requisiti**

inglese
- Mettiamo a disposizione manager e consulenti altamente qualificati, con esperienza nell'IT. Experis è parte del Gruppo Manpower e riconosciuta tra le "World's most ethical companies."_