Customer Service Support
3 mesi fa
Siamo alla ricerca di un **Customer Service Support & Planning** da inserire nel team di **Customer Specialist.**
**Attività e responsabilità**:
- produrre le offerte per ricambi, kit di cambio formato, upgrades;
- recepire gli ordini dai clienti e dalle consociate ed occuparsi del loro inserimento in SAP;
- interfacciarsi con gli Uffici Tecnici per raccogliere le info necessarie alla realizzazione di offerte/inserimento ordini;
- interfacciarsi con il reparto produttivo e ufficio acquisiti per monitorare lo stato di consegna dell’ordine;
- registrare/modificare l'anagráfica dei nuovi clienti;
- sollecitare pagamenti scaduti;
- sollecitare offerte aperte/scadute;
- gestire note di accredito;
- gestire rientri materiale da conto visione;
- supportare la forza vendita sul territorio;
- supportare i clienti consigliandoli sulla miglior scelta/scelte delle alternative;
- inviare questionari Customer Satisfaction;
- tenere i rapporti con la casa madre.
**Istruzione e formazione**:
- diploma/laurea;
**Competenze**
- Esperienza pregressa in ruoli affini preferibilmente maturata presso aziende produttrici di beni durevoli (macchine automatiche o similari);
- Ottima conoscenza della lingua inglese;
- Conoscenza di una seconda lingua (spagnolo/tedesco/francese);
- Conoscenza BASE di Excel e del pacchetto office;
- Ottime capacità organizzative e abilità a lavorare con scadenze strette;
- Orientamento al risultato e capacità di lavorare in maniera proattiva;
- Approccio collaborativo con i colleghi;
- Attitudine a lavorare in team;
Sede: SACMI VERONA - Via dell'Industria 2 - Mozzecane (VR)
Gli interessati ambosessi (L.903/77), possono inviare dettagliato curriculum, allegando l’autorizzazione al trattamento dei dati personali ai sensi del Regolamento (UE) 2016/679 (Regolamento generale sulla protezione dei dati)
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