Analyst, Global IT Support
6 mesi fa
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
**Role purpose**:
The IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems.
This goal shall be achieved by full adherence to Hydro global IT architecture standards & global and local operational processes, as well as by maximizing the leverage of Global IT operational services and tools.
As an IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the location business customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the business.
**Responsibilities**:
- Taking active part in incident resolution
- Take active part in location-specific and global IT projects
- Acting as location representative of GBS IT professionals
- Taking part in IT change management flows
- Maintaining the location(s) specific part of the active directory
- Follow global architecture-, security-, and operational standards and policies
- Maintaining location specific IT documentations within your area of responsibility
- Prioritizing work and operating with compliance of GBS IT Service Level Agreements
**Requirements**:
- Min. 1-2 years work experience on the field of IT Infrastructure
- IT Technician qualification is a must; IT Engineer or equivalent is preferred
- Fluency both in the native language of supported location(s) and in English is a must
- Show eagerness to learn and further develop yourself professionally
- ITIL Certification
- Exposure to and understanding of a manufacturing environment
- Experience in basic Vendor management processes
**Hydro offers**:
- Working at the world’s only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- Flexible work environment/home office
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package
Applications from severely disabled and equally disabled people will be considered with equal suitability.
If you have any questions, please contact:
Anita Baloni-Kovacs
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