E-commerce Operations Specialist
4 settimane fa
Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 55 years the company has been providing the world’s best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation and style.
The company, thanks to outstanding and constantly innovative products, is in a **powerful growth phase** in the global market, reflecting the **strengthening of the staff** in order to join our great successful team.
We are now looking for an **E-commerce Operations Specialist** - (s)he will play a crucial role in supporting various operational functions of our ecommerce business.
His/her responsibilities will include inventory management, order processing, logistics coordination, and customer service support.
By ensuring seamless and efficient operations, (s)he will contribute to delivering an amazing customer experience and maintaining high-quality service standards.
**Posizione**:
**Main Responsibilities**:
- Assist in managing inventory levels and coordinating stock replenishment to ensure product availability and timely order fulfillment together with 3PL warehouse;
- Process customer orders accurately and efficiently, ensuring on-time shipment and delivery;
- Coordinate with third-party logistics partners and carriers to manage shipping and delivery logistics;
- Monitor order tracking and resolve any issues related to shipping, delivery, or returns;
- Collaborate with the customer service team to address customer inquiries and resolve order-related issues in a timely manner;
- Assist in maintaining accurate product data, pricing, and availability on the website and other sales channels;
- Support the implementation of operational processes and workflows to improve efficiency and productivity;
- Collaborate with the technology team to identify and resolve operational issues related to ecommerce systems and tools;
- Generate operational reports and analyze data to provide insights for process improvement;
- Monitor and drive improvement with our Drop Shipping partners to ensure great customer experience.
**Requisiti**:
**Qualifications and requirements**:
- Bachelor's degree in business, management or a related field;
- 3+ years of experience in operations, logistics, or customer service, preferably in an ecommerce or retail environment;
- Strong attention to detail and organizational skills to manage multiple tasks and orders efficiently;
- Proficiency in using ecommerce platforms and order management systems, Shopify is a plus;
- Excellent communication and problem-solving abilities, with a customer-centric mindset;
- Ability to work independently and collaboratively within a team-oriented environment;
- Familiarity with inventory management and logistics coordination is a plus;
- Fluency in English (both written and spoken) is required. Knowledge of other languages is a plus.
**Altre informazioni**:
Join our team and play a key role in ensuring the seamless and efficient operation of our DTC Ecommerce business.
This position is available in Asolo HQ (TV) - Italy.
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