Welcomist Christmas Period

Welcomist Christmas Period - Boutique NapoliAt a glance

Job Category
- Retail - Store Sales
- Years of Experience
- Beginners accepted
- Contract Type
- Limited contract
- Job Schedule
- Full time
- Locations
- Store - Napoli
- Legal Employer
- Hermès Italie SpA
- Posting Date
- 10/25/2024, 10:48 AM
- About the team
- Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
- Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
- The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.
- Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

Details of the job

**GENERAL ROLE**
- The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.

**MAIN RESPONSABILITIES**
- Welcome clients with a warm and hospitable greeting;
- Build strong relationships with clients in order to discover their needs and wishes;
- Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
- Manage customer queues through a dedicated app on Hermès devices;
- Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;
- Support the Sales Associates Team by helping schedule their appointments and customer visits;
- Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery;
- Oversee and update the store calendar of events and appointments;
- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage

**PROFILE**
- Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;
- Proficient with Excel / IT tools;
- Willing to work temporarily. The **fixed-term** contract is estimated to cover the Christmas period for three or four months with expected **full-time** working hours.
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
- Hermès engages positive and passionate people who own the following requirements:

- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

About Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.