Concierge - Anantara Palazzo Naiadi

A luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world’s most exciting destinations.

Anantara Hotels, Resorts & Spas is delighted to welcome the 5* Palazzo Naiadi to our worldwide collection of exclusive hotels and resorts. With the perfect centric location for both leisure and business, this 19th century marble palace hotel is situated on the majestic Piazza della Repubblica, right in front of the famous Diocletian Thermal Baths dating from 306 BC and just a stone’s throw from the city’s iconic monuments.

**CONCIERGE - ANANTARA PALAZZO NAIADI**:
We are looking for a Concierge to join our luxury hotel Anantara Palazzo Naiadi Rome.

The position of Concierge in the hotel is unique and challenging. He/She performs a role as an information provider, diplomat, salesperson, ticket manager, hotel representative and public relation agent. This service is delivered with politeness, efficiency and friendliness as we aim to continually exceed our guest's expectation.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

- To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
- To be knowledgeable on all facts of the hotel product and services, and the area in which the hotel is located.
- To oversee operations of the bell section and transportation operations.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude
They always try to anticipate and exceed the needs of customers and colleagues
They use their own initiative and good judgement to solve problems in a calm and efficient way
They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
They act with personal professionalism and integrity at all times
- Taking Responsibility:
They always conduct business honestly and fairly. They keep sensitive information confidential.
They can prioritise their workload effectively and be organised and structured at work
They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
They are committed to meeting and exceeding all performance standards
They constantly look to develop their own professional skills and abilities
They perform job tasks in line with established policies and procedures

They always try to provide a top-quality experience to all our guests.