Ocean Freight Operations Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

OVERALL PURPOSE OF THE JOB
- Disciplinary and technical management of the operational units (ocean import and ocean export)
- P&L responsibility of the respective area
- Customer portfolio management and active support of business development initiatives (expansion of existing business and development of new business)
- Support of process management and joint development of productivity and efficiency (operational processes)
- Supplier and partner management
- Active support in debtor management (AR)
- All actions always correspond to the corporate mission statement (Toll Core Values, Policies and Guidelines);

PRIMARY DUTIES & RESPONSIBILITIES

Toll policies (follow-up)
- Continuously adapt to the One Toll approach, close and preferred co-operation with relevant Toll BU’s
- Act in accordance with Toll’s Health and Safety standards
- Continuously adapt to the expectations of the Operational excellence, Continuous Improvement and Customer Centricity programs by Toll
- Make sure that your PAR is completed on time and in line with Toll’s and personal KPI´s
- Comply with Toll’s Education (compulsory training) and Development guidelines
- Ensure compliance on TOLL Italy’s ISO and AEO accreditations.

Processes

Processing / Clearance / Operations

Disciplinary management of employees, which includes the following topics and areas:

- HR Management - vacation, absence/attendance planning
- Employee Goals - Defining/Determining/Tracking and Evaluating as per PAR
- Personnel development - elaboration of training requirements, planning and implementation of training (internal/external)

Technical management of the operational units (import and export) in relation to
- Order assignment, order entry and order processing
- Passive support in order preparation and follow-up, e.g. on-call communication, status updates, milestone management
- Continuous service and performance improvements
- Handle escalations and resolve problems related to day today operations.
- Productivity, utilization and work performance as well as working hours
- Claim Management
- Implementation of SPOT / ADHOC orders together with pricing, allocation and process management, supported by sales if necessary
- Understanding of local customs regulations pertaining to importing & exporting of goods.

P&L management
- Profitability assessment of the customer portfolio
- Key figure definition - productivity / gross profit per order, per employee, per TEU, per cubic meter
- Transmission of key figures to Pricing Management in order to incorporate the minimum GP margin into offers
- Monthly financial statements according to corporate specifications, results analysis,
- RTD and budget planning
- Order result monitoring related to AP/AR together with AP Finance, Sales and Process Management

Business Development
- Support sales in expanding existing customers
- Support sales in the implementation of new customers
- Passing on sales information to sales at home and abroad
- Support in setting up, implementing and updating SOPs (Standard Operating Procedures)
- SPOT / ADHOC conception support
- Active participation in customer QBRs

Process optimization

Active and passive support of process management:

- Determination and transmission of key figures as well as sustainable control in relation to the achievement of key figures
- In the AR process, which positively influences cash flow

SOP - Management according to process management specifications

Supplier management

Supplier portfolio - maintenance:

- Selection of suppliers according to requirements profile, needs, price and service
- Pre-carriage, on-carriage, warehouse, courier, documentation and customs (in consultation with the sea freight and air freight management)
- Implementation of the AP processes according to specifications and tracking of compliance with the specifications
- AP cash flow management support (i.e. payment terms and credit limit monitoring)
- Performance/service review meetings

Debtor management
- Prompt billing to customers according to specifications - control and support of the operational units
- Support and, if necessary, finding solutions for billing differences that lead to payment delays
- Active control of compliance with credit limit requirements (customer) and appropriate organization of solutions

Supervision
- Coach the team and fully utilize team’s resources
- Take leadership in achieving internal and external (TOLL) KPI’s
- Monitor services level and ensure customers satisfaction
- Continuously seek improveme