Technical Field Customer Support

2 settimane fa

Milano, Italia BD A tempo pieno

**Job Description Summary**: The Technical Field Customer Support will support our vision to become the partner of choice for customer focused solutions by performing high quality plannable services such as preventative maintenance, installations and upgrades

Deliver technical support and preventative maintenance on the assigned BD instruments and systems within the assigned region in order to guarantee customer satisfaction through an outstanding service and mastery of reported incidents and requests of the customer. Demonstrate continuous & versatile learning, attending ongoing technical training to become proficient on relevant platforms in your region.

**We are the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

**Become a maker of possible with us**

**Areas of responsibilities**:

- ** On site support operational Excellence**:

- ** Perform local technical support on the assigned BD technical support related instruments and systems as agreed in the customer service level agreements, such as installations, deinstallations, relocations, certifications (IQ & OQ), repairs**:

- ** Handle problems, in an independent way**:

- ** Remote support, diagnostics & troubleshooting**:

- ** Investigate, diagnose, troubleshoot and support the customer remotely for technical problems reported by the customer on BD Technical support related instruments and systems that are not supported by the help desk.**:

- ** Work with dispatch function to prepare & schedule appropriate field visit should a remote solution be unobtainable**:

- ** Field corrective actions & preventive maintenance**:

- ** Prioritize, plan and execute field corrective actions, upgrades and actions for preventive maintenance on all BD technical support related instruments and systems according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer.**:

- ** Pre-installation**:

- ** Functional administrative reporting**:

- ** Maintenance of car stock**:

- ** Follow local procedure to escalate technical challenges that cannot be resolved.**:

- ** Be prepared to retain ownership of escalated issues to deliver the potential solution once advised.**:

- ** Quality compliance Comply with all quality, ISO, GMP and safety regulations as required by the organization and with the Service levels as agreed with the customer in order to always deliver an outstanding quality.**:
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: ITA Milano - Via Enrico Cialdini

**Additional Locations**:
**Work Shift**:

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