Protocol Associate

**CALL FOR EXPRESSIONS OF INTEREST - VACANCY ANNOUNCEMENT***: 2302513

Protocol Associate

Job Posting: 21/Aug/2023

Closure Date: 04/Sep/2023, 4:59:00 PM

Organizational Unit: CSGP

**Job Type**: Staff position

Type of Requisition: General Service

Grade Level: G-6

Primary Location: Italy-Rome

Duration: Fixed-term: 1 year with possibility of extension

Post Number: 2009732

CCOG Code: 2203d
- Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located._
- **FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture**

**- Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply**

**- Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values**
- **FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination**

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for
_better production_,
_better nutrition_,
_a _
- better environment,_ and
_a better life_, leaving no one behind.

**Organizational Setting**

The Governing Bodies Servicing Division (CSG) provides support to the Secretariat of the Conference and the Council and supports all Governing and Statutory Bodies of FAO. It houses the Multilingualism expertise of the Organization, delivering corporate language goods and services. CSG also provides Protocol and Meetings services to the Organization.

The position is located in the_ Protocol Services branch (CSGP) of CSG at FAO headquarters in Rome, Italy_, which acts as liaison between the Organization, the Permanent Representations and the Host Government, and provides administrative services regarding visas, privileges and immunities for staff and accredited Member representations. It ensures that applicable Protocol is observed in the relations with Members and the activities of the Organization, including with regard to meetings of its Governing Bodies.

**Main Purpose**

The incumbent performs the full range of protocol support-related tasks. S/He ensures quality and consistency of the flow of office work. He/she ensures the smooth flow of office work and information by setting priorities and organizing the day-to-day work. The job role requires in-depth knowledge of protocol related policies, procedures, and practices. The incumbent provides procedural guidance to managers and staff in the division/ branch or location.

**Supervision Received/Exercised**

The Protocol Associate reports to the Chief of Protocol Services branch. Work is performed autonomously, showing a high degree of initiative and independent judgment. Supervision received is focused on facilitating service delivery. The incumbent effectively organizes and supervises other office support staff and provides relevant guidance and training.

**Working Relationships**

The Protocol Associate works closely with central units, Permanent Representations, Italian Authorities and external clients, performing and coordinating protocol-related services, and providing procedural guidance and information. Work relations may be on a high organizational level, requiring very good communication skills and experienced handling of issues.

**Key Functions/Results**
- Review and monitor a large and diversified volume of complex protocol-related correspondence and documentation, often of confidential and sensitive nature; ensure appropriate routing, reply, prioritization, accuracy, consistency, informal translation, and timeliness; bring complex, sensitive or priority issues to the supervisor’s attention.
- Provide information and guidance to staff at all levels within the organizational unit; ensure understanding of intent and deadlines.
- Organize and coordinate the work performed by other office support staff; coordinate activities across the division, including divisional issues, deadlines, and other requests.
- Establish internal procedures and tracking systems for correspondence and documents; verify that work is done in accordance with corporate standards; monitor work progress.;
- Respond to written inquiries and draft responses to non-routine questions, coordinate responses to sensitive enquiries on behalf of the supervisor.
- Liaise with the Office of the Director-General regarding high-level duty travel and preparation of related official documents.
- Assist FAO staff, Permanent Representatives, consultants and Chairpersons of the Council and Conference on visa requireme