Video Conferencing Helpdesk Operator

Provide 1st and 2nd line support (for users working on location and/or remotely);
- Evaluate, categorize, log user's requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of Video Conferencing solutions as well as maintenance and operation and replacement of existing setup ;
- Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
- Support inventory/asset management and reporting;
- Communicate with end-users users on call status, installations, relocations and recovery of equipment;
- Perform any other tasks deemed necessary.

**Please be informed this positions requires full on-site support.**

**We encourage people with disabilities falling under** categorie protette L.68/99 **to apply. We do not discriminate based on disability.**
- At least 3 years of relevant work experience;
- Experience with providing support to IT solutions, preferably related to Video Conferencing;
- Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones is an asset;
- Experience with 1st line networking (LAN, WiFi) is an asset;
- Experience in troubleshooting hardware and software issues on either Apple or Windows systems and on mobile platforms is an asset;
- Experience in O365 is an asset;
- Work experience in an international environment is an asset;
- Proactive and customer-focused mind-set with a courteous and respectful approach;
- Excellent communicator with friendly attitude and active listening skills;
- Flexible, enthusiastic and empathetic person with willingness to collaborate with others different tasks and also occasionally work outside of regular working hours to respond to operational needs;
- Logical thinking, desire to learn and continuously develop;
- Fluency in English, both written and spoken;
- Good use of French is an asset;
- Must be eligible to work in the EU.