Reservation Manager

**Responsibilities**:

- Supervising the reservation team and ensuring that all customer inquiries and bookings are handled efficiently and professionally
- Coordinating with other departments, such as housekeeping and front desk, to ensure that customer needs are met throughout their stay
- Developing and implementing reservation policies and procedures to improve efficiency and enhance customer satisfaction
- Analyzing booking data and making recommendations for pricing and inventory management
- Maintaining accurate records of reservations and customer interactions
- Generating reports and presenting findings to senior management as needed

**Requirements**:

- Bachelor's degree in hospitality, business, or a related field
- 3+ years of experience in a reservation management role, preferably in a luxury hotel or resort
- Excellent communication and leadership skills
- Strong computer skills, including proficiency with reservation systems and Microsoft Office
- Knowledge of the hospitality industry and a passion for providing exceptional customer service
- Opera knowledge is required
- Fluent Italian and good english knowledge

If you meet the above requirements and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We look forward to hearing from you

Work Location: One location