Information Technology Assistant
1 mese fa
**CALL FOR EXPRESSIONS OF INTEREST - VACANCY ANNOUNCEMENT***: 2203093
Information Technology Assistant (Platform Services, Workspace Technologies)
Job Posting: 09/Jun/2023
Closure Date: 23/Jun/2023, 4:59:00 PM
Organizational Unit: CSI
**Job Type**: Staff position
Type of Requisition: General Service
Grade Level: G-5
Primary Location: Italy-Rome
Duration: Fixed-term: 2 years with possibility of extension
Post Number: 1062409
CCOG Code: 2105
- Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located._
- **FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture**
**- Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply**
**- Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values**
- **FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination**
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for
_better production_,
_better nutrition_,
_a _
- better environment,_ and
_a better life_, leaving no one behind.
**Organizational Setting**
The Digitalization and Informatics Division (CSI) is responsible for all IT activities within the Organization. CSI performs on behalf of the Organization the following critical roles: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO’s information and data; protecting FAO’s information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization’s global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across the Organization.
The position is located in CSI at FAO headquarters in Rome, Italy.
**Main Purpose**
The Information Technology Assistant (Platform Services, Workspace Technologies) coordinates and performs the full range of Information Technology (IT) support functions. He/she ensures quality, transparency and consistency of IT service delivery in line with established IT procedures and Service Level Agreements (SLAs).
**Supervision Received/Exercised**
The Information Technology Assistant (Workspace Technologies) reports to the IT Officer, Platforms and Operations, CSI, and follows technical standards and procedures established by CSI. The incumbent operates independently and takes decisions on work priorities. Supervision received is focused on divisional IT priorities, in particular the meeting of timelines and the quality of support given to clients.
**Working Relationships**
The incumbent has frequent interaction with staff at all levels within the work unit to resolve routine and non-routine IT-related problems and coordinate IT service delivery. He/she works closely with CSI to ensure problem resolution and service delivery.
**Key Functions/Results**
- Act as focal point for workspace technologies support. This includes supporting enterprise Microsoft-based mobility technologies, unified endpoint management and workspace technologies in general. In this function the incumbent will also provide technical guidance in line with established policies and provide 3rd-level technical support world-wide on corporate hardware, software, and services.
- Participate actively within the division and provide inputs during initiatives relating to architectural design and system builds of the FAO digital office ecosystem, supporting activities and technologies related endpoint management, both on-prem and cloud.
- Monitor tickets in Service Desk System queue assigning or executing service and handling incidents based on established priorities.
- Operate virtual desktops and their environment, as well as the cloud-based services aimed at world-wide user support.
- Assist in more complex tasks related to virtual endpoints on Azure, AWS or other cloud environments and participate to system released providing endpoint support as required.
- Perform other related duties as required.
**Impact of work**
The incumbent plays a lead role in the overall provision of FAO information technology services. He/she plays a lead role in th
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