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Clinical Advisor

6 mesi fa

Milano, Italia Straumann Group A tempo pieno

**Position Summary: The Role**
Whilst Straumann is the market leader in dental implants, we are looking for talents to build a new market segment in Orthodontics across Western Europe. In this endeavor, Clinical Advisor will be a critical role to oversee clinical activities for ClearCorrect providers within Western European region, to translate customers’ clinical needs for future product de-velopment, as well as to provide in-house clinical guidance and input for internal training on clinical knowledge.

**Responsibilities of the Position**:

- Work closely with key providers to establish treatment protocols and preferences in aligner therapy, including current ClearCorrect products as well as for future new product launch.
- Train country-base mentors to offer clinical advice to providers, with a focus on the proper use of ClearCorrect system and the benefits to be communicated to customers.
- Act as the 2nd-level consultant to providers who need assistance on difficult cases, to ensure excellent customer experience and optimal clinical outcome for ClearCorrect users.
- Gather feedback from providers and generate reports to regional and BU teams to identify best practices, prod-uct improvement areas and other insights.
- Provide clinical training and education to key providers via online presentation, onsite workshop and any other means necessary.
- Engage providers and support KOL relationship development.
- Take the lead in clinical advice and Treatment Planning Solutions (TPS) in the region, supervising the local clin-ical advisors and TPS partners, streamlining organization, setting standards, organizing training and follow-up.
- Be the go-to-person for ClearCorrect ambassadors and KOL’s, helping the countries to find and develop local ClearCorrect Ambassadors, organizing regional Ambassador calls, training and meetings and support the de-velopment of training and presentation material of WE speakers
- Take the lead in the collection of clinical cases for the clinical case gallery
- Collaborate with marketing and sales team to activate ClearCorrect users, acquire new customers and increase case start rate.
- Train the ortho sales and service team in the region with the established treatment protocols, enable them to support providers with patient selection, treatment planning, orthodontic management and troubleshooting clini-cal roadblocks.
- Co-travel to key customers and KOLs with field sales and marketing team.
- Constantly liaise with global BU and country teams to keep abreast of product updates, technology advance-ment and market change.
- Participate to User Acceptant Tests (UAT) and provide input and feedback, taking the lead to have local ClearCorrect ambassadors participating to UAT, follow-up and collect feedback.
- Be a part of high-performance team that delivers monthly, quarterly and annual business results and company goals.
- Comply with all safety policies, practices and procedures. Report all unsafe activities to manager and/or Human Resources
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
- Other duties as assigned from time to time.

**Minimum Qualifications**:

- Graduate of Dentistry, Orthodontics knowledge is a plus.
- Experience with aligner therapy is required.
- 5+ years of work experience, of which at least 2 years in a clinical environment.
- Experience in training dentists and orthodontists is a plus.
- Highly proficient in the following languages: Italian and English
- Good knowledge of basic computer operations and Microsoft Office tools.

**Competencies & Skills**
- Excellent interpersonal and written communication skills, strong presentation skills.
- Enthusiastic about providing excellent support & service, always customer centric.
- Ability to work independently and collaboratively in a matrix environment
- “Player-learner” mindset, entrepreneurial and result driven.
- High learning agility and curiosity for new knowledge and willingness to share his/her learning
- Proactive mindset, taking responsibility and can-do mentality.