Reservations Manager
6 mesi fa
**Job Number** 24022638
**Job Category** Reservations
**Location** The Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**WHERE GOOD THINGS COME TOGETHER**
Change everything you thought you knew about hotels and working in one. EDITION is an unexpected, refreshing collection of one-of-a-kind hotels. The first truly global luxury lifestyle hotel brand.
EDITION delivers a delicate balancing act of polish with personality, perfectionism with individualism, and comfort with charisma. The brand’s approach and attitude to today’s modern lifestyle emphasizes solid design, exceptional quality, originality and character, and modern service that is environmentally responsible.
EDITION caters to sophisticated guests looking for a unique experience that goes beyond what they would receive at a typical luxury hotel. Therefore, to represent an EDITION hotel requires strength of character to deliver what the brand stands for and our guests expect. From flawless execution and supremely satisfied guests to outstanding property performance, each EDITION employee plays a key role in driving results that showcase the brand promise.
EDITION is a brand that enchants our guests and employees alike. What do we need to bring this to life? Well, here are the details.
**JOB SUMMARY**
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; no work experience required.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.
**Providing Exceptional Customer Service**
- Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complain
-
Reservations Manager
7 mesi fa
Roma, Italia Marriott International, Inc A tempo pieno**Job Number** 24088975 **Job Category** Reservations **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities. Manages...
-
Revenue & Reservations Manager
4 giorni fa
Roma, Italia LCG World A tempo pienoPer Boutique Hotel di Marriott situato nel centro di Roma si ricerca un Revenue & Reservation Manager con esperienza già consolidata in altre strutture Marriott in Italia o all'estero. La risorsa ha il compito di massimizzare entrate e profitti dell’hotel, attraverso lo sviluppo e l’implementazione di strategie di prezzo, inventario e di...
-
Night Manager
3 settimane fa
Roma, Italia Marriott International, Inc A tempo pieno**Additional Information** **Job Number**24210870 **Job Category**Rooms & Guest Services Operations **Location**W Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** W Rome is casting for a Night Manager on duty to join the first W Hotel in Italy. Reporting to the...
-
Hotel Manager
6 mesi fa
Roma, Italia HNH Hospitality Spa A tempo pienoL'hotel **DoubleTree by Hilton Rome Monti**, facente parte di HNH Hospitality SPA, è alla ricerca di un/una **Hotel Manager.** Come Hotel Manager, sarai un partner operativo chiave nella gestione e amministrazione dell'hotel ed al relativo raggiungimento dei suoi KPI’s. Favorendo una cultura di eccellenza in ogni aspetto delle operazioni. La tua...
-
Maitre D'hotel
3 mesi fa
Roma, Italia Maximilian Hotel Praga A tempo pienoMaximilian Hotel a Praga, Repubblica Ceca Our motto is “Be Better Than Yesterday” We are looking for Maître d’ to join Maximilian Brasserie team. As a pivotal member of our front-of-house service team, you will support our F&B Manager by greeting customers, attending and confirming reservations, seating them, and taking care of their needs during...
-
Chief Operations Manager
3 settimane fa
Roma, Lazio, Italia Rocco Forte Hotels A tempo pienoRole OverviewThe Front Office Manager plays a pivotal role in the success of Rocco Forte Hotels, overseeing the strategic development and day-to-day operations of the Front Office department.Main ResponsibilitiesDepartment Leadership: Direct reports are responsible for managing the team, including performance monitoring, feedback, and growth...
-
RESTAURANT MANAGER
3 mesi fa
Roma, Italia ADAMI & ASSOCIATI A tempo pienoOur client company has a chain of luxury restaurants. Workplace: Dubai Mission: The selected candidate will be the Restaurant Director and will also be involved in the international development of the brand. Its main purpose will be to efficiently manage the restaurant entrusted to it. Job Description: Specifically, the resource will deal with: Take...
-
Front Office Shift Leader
7 mesi fa
Roma, Italia Cardo Roma (Larimar S.r.l) A tempo pienoJob title: Front Office Shift Leader **Reports directly to**: Front Office Manager **Direct Reports**: Front Office Department Overall Job PurposeFront Office Shift Leader will supervise the shift and team and ensure process of all guest check-ins by confirming reservations, assigning room, and issuing and activating room key; process of all payment types...
-
Operations Assistant
23 ore fa
Roma, Italia Perfetto Traveler A tempo pieno**RESPONSIBILITIES** - Assist Operations Executive with securing admissions - Confirm and reconfirm restaurant reservations - Reconfirm ground services - Keep files in order - Assist with the creation/modifications of invoices and itineraries - Assign and keep daily communication with suppliers - Assist the Operations Manager in tracking costs and monitoring...
-
Floor Manager
1 mese fa
Roma, Italia art'otel Rome Piazza Sallustio A tempo pieno 750 €If you know art’otel , you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, so we’re looking for a Floor Manager for our Restaurant, who can create a memorable experience that leaves everyone feeling brilliantly cared for all day long in our outlets. Your approach to the job will...
-
Front Office Manager
6 mesi fa
Roma, Italia Rocco Forte Hotels A tempo pienoHotel de Russie is situated between the Spanish Steps and Piazza del Popolo. Everything that's great about Rome is within reach. Since its opening, aristocratic travellers, Russian royalty and renowned artists have all passed through our elegant lobby. With its Secret Garden, Hotel de Russie is a green oasis in the centre of the city. **The...
-
Assistant Store Manager
5 mesi fa
Roma, Italia IKONO A tempo pieno**IKONO **is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe. IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to...
-
Restaurant manager Kuwait
3 mesi fa
Roma, Italia ADAMI & ASSOCIATI A tempo pienoOur client company has a chain of luxury restaurants. Workplace: Mission: The selected candidate will be the Restaurant Director and will also be involved in the international development of the brand. Its main purpose will be to efficiently manage the restaurant entrusted to it. Job Description: Specifically, the resource will deal with: Take...
-
Financial Operations Manager
2 settimane fa
Roma, Lazio, Italia Anantara A tempo pienoAbout Us: Anantara, a luxury hospitality brand, connects guests to genuine places, people and stories through personal experiences and heartfelt hospitality. Our global portfolio spans the world's most exciting destinations, from pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles.">Job Title: Financial Operations...
-
Stock Operations Manager
6 mesi fa
Roma, Italia Hermès Italie A tempo pienoGeneral Role The Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock operations and being a strong support and partner to the sales team, he/she is responsible for all physical and the corporate software product flows and ensures that the...
-
Stock Operations Manager
6 mesi fa
Roma, Italia Hermès Italie A tempo pienoGeneral Role The Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock operations and being a strong support and partner to the sales team, he/she is responsible for all physical and the corporate software product flows and ensures that the...
-
Floor Manager
1 mese fa
Roma, Italia art’otel A tempo pieno**Department**: Food & Beverage **Job Level**:Management **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ12381 **Date Posted**:22 November If you know** art’otel**, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, so we’re looking for a **Floor...
-
Product Manager
7 mesi fa
Roma, Italia Wandrian A tempo pienoWorking directly with one of Wandrian's main brands, ItaliaTours, you will be our point person for overseeing and managing all tours & activities' product inventory and distribution across multiple direct & reseller/sales channels. You will also be responsible for having a pulse on the market, our competitors, and providing feedback ensuring that we’re...
-
Product Manager
23 ore fa
Roma, Italia Spring Italy A tempo pieno**Client Description**: Our client is looking for a Product Planning, Contracting & Portfolio Management **Responsibilities**: **Major Area of responsibilities include**: - Proactively plan, develop, own and manage YMT tours through the product lifecycle whil remaining in line with business timescales. - Negotiate contract rates and terms: hotels, DMC's,...
-
Guest Service Agent
8 mesi fa
Roma, Italia Soho House & Co. A tempo pieno**Who We Are** We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...