Salesforce Administrator

IRCA is a leading international provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers (e.g. CPG). Core products include chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and other bakery / pastry ingredients.

The Company, headquartered in Italy, was acquired by Advent International, the global Private Equity firm, in July 2022, and has a strong track record of growth over the last decade.

Thanks to the recent acquisitions of important players in the belonging market, IRCA is becoming a global leader in the semi-finished ingredients industry, with 22 manufacturing facilities in Europe, US and Vietnam and a combined €1 billion of revenues.

**Purpose of Position**:
Manage Salesforce CRM

Salesforce CRM development and implementation

**Description of Main Activities / Responsabilities**:

- Manage and administer Salesforce environment, including configuration, integration, and customization
- Manage user requests
- Application support for End Users
- Contribute to the development and implementation of IT projects to meet business demands

**Professional and Personal Skills**:

- ** PROFESSIONAL SKILLS**:

- Salesforce Admin Skill: Salesforce Visibility & Sharing Model + Report & Dashboard + Tableau CRM (Nice to Have)
- Ability to process analysis
- Understanding AS-IS processes and TO-BE design
- Ability to operate with business complexity
- Understanding of business strategies
- Salesforce platform-specific knowledge including Admin and standard CRM processes, Service and Sales
- Ability to navigate the Salesforce platform for testing
- ** LANGUAGE SKILLS**:

- Fluent English (written and spoken)
- ** COMPUTER SKILLS**:

- Office 365
- Salesforce
- ** EXPERIENCE**:

- 5 years of experience in Saleforce
- ** CERTIFICATIONS**:

- Salesforce Administrator
- Salesforce Associate (Nice to Have)
- Salesforce Platform App Builder (Nice to Have)
- ** SOFT SKILLS**:

- Analytical skills
- Organizational skills
- Strong motivation
- Teamworking
- Problem solving
- Respect
- Transparency