IT Support Technician

2 giorni fa

Milano, Italia Satispay A tempo pieno

**Our Company**:
Satispay is an Italian Scale-up operating in the mobile payment industry. Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone. Our offices are in Milan, Luxembourg City and Berlin.

If you want to know more about us, give a look here:
And if you still don't have a Satispay account, download the app and sign up with the promo code TALENT

**What you will be doing**:
As an IT Support Technician at Satispay, you'll be joining the internal Help Desk team which is the first point of contact for IT-related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for local and remote employees. Ranging from basic requests or complex issues that require immediate resolution or escalation. These duties will be performed in compliance with policy guidelines. The internal Help Desk supports all Satispay locations across the world. Your main responsibilities will be:

- Answer to requests for technical assistance over the phone, slack, mail, or via a ticketing system;
- Diagnose and resolve technical hardware and software issues mainly on Mac and other operating systems;
- Identify and escalate situations requiring urgent attention;
- Triage and redirect issues and requests to the correct resources;
- Configure endpoints;
- Support compliance and security teams in daily operations and reporting.

**What we need**:
We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay's project. If you're looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you Joining Satispay means being a leader of change and innovation. Help us revolutionise everyday transactions by making payments as easy, cheap and secure as possible.
- Experience with Mac endpoints;
- Minimum of 1 year of experience in an IT Help Desk environment;
- Excellent problem solving, communication, and interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment is preferred
- Strong attention to detail and the ability to manage complexity
- Fluency in English

**Logistic & Salary**:
The role is based in Milan, Italy.

We offer a competitive salary commensurate with experience. Extra Stock options plan available.

**#LI-DNI

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