QA Complaints Analyst Full Remote

1 settimana fa

Latina, Italia amaris A tempo pieno

Job description

Another Amaris opportunity in the Pharmaceutical world

We are currently seeking a Complaints Analyst. This role is primarily focused on the management and resolution of customer complaints related to externally manufactured pharmaceutical products.

What will you do?

Coordinate the end-to-end complaint handling process to ensure timely closure of cases.
Review and monitor customer complaints within the designated database, ensuring accurate tracking and documentation.
Proactively identify, address, and escalate risks and potential issues to the EQ P&O Team when necessary.
Process and analyze product complaints in line with company Policies and Standard Operating Procedures (SOPs).
Manage Product Quality Complaints to ensure adherence to standard processes and the integrity of data for decision-making.
Evaluate complaints for severity, accuracy, and consistency in categorization.
Communicate with External Business Partners to ensure timely responses and thorough investigation reports.
Participate in continuous improvement initiatives.
Attend monthly meetings, training sessions, and conference calls.

✍️ What do we require?

Bachelor’s degree in Chemistry, Biology, Pharmacy, or a related scientific field.
Advanced proficiency in English (Level C1), with the ability to communicate clearly and effectively in both written and spoken forms.
Prior experience in a pharmaceutical QA role.
Strong analytical skills with the ability to identify issues and their root causes.
Familiarity with quality systems and regulatory requirements for pharmaceutical manufacturing.
Knowledge of Good Documentation Practices and Good Manufacturing Practices.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Keen attention to detail and excellent time management capabilities.
A proactive team player with a positive attitude and the ability to work collaboratively.

✔️ What do we offer?

Work by objectives with quarterly monitoring.
Educational and technical growth path.
Competitive salary
Inclusive work climate.
Lunch vouchers of €8 per working day.
Free access to Mantu Academy platform with more than 500 courses.
Psychological counseling.

**Pioneer Spirit**: desire to explore new technologies, ideas and skills to build a more sustainable world.

**Care**: commitment to promoting diversity, meritocracy, and environmental protection for a better future.

**Performance**: constant ambition to achieve excellence through creativity, innovation and technology.

**Trust**: trust is a pillar of progress, driving freedom, creativity and innovation.

**Independence**: independence is the basis for realizing a prosperous and agile future.

Amaris Consulting is an industry-leading Top Employer 2024-certified company that supports its partners in the main areas for Pharma and Biomed Industries in Quality, Laboratories, R&D and Production.

Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you

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