Emea Technical Support Specialist

1 giorno fa

Padova, Italia XEV TRADE A tempo pieno

**EMEA Technical Support Specialist**

Become part of urban mobility revolution XEV is the innovative brand of electric vehicles that aims to make urban mobility a joy for everyone. Mobility revolution has already started with our first electric vehicle: YOYO. Our products are designed to be affordable and accessible to everyone. We believe in the creation of responsible vehicles, with the aim of improve urban mobility and reduce environmental impact. We constantly pursue cutting-edge excellence in innovation, technology and design.

Reporting to EMEA Head of Aftersales this role is responsible for online and on-site technical support to EMEA Aftersales Network, and to interface with headquarter product support for improved product activity.

**Summary**:

- Online technical support to EMEA Aftersales Network
- On site technical support to EMEA Aftersales Network
- Interface with Head Quarter product support department for improvement product activity
- E vehicle diagnostics

**Responsibilities**:

- To provide technical support to all the technicians of the Importers and Dealers via on line technical help desk
- In case of critical diagnosis in field, he provides technical assistance on site and reports it to the head quarter.
- Periodic auditing Importers and Dealers on diagnosis methods and tools in order to assure the compliance of standards.
- In coordination with the central Technical Team, he shares all the diagnosis information and gives a feed back to Head Quarter product support department focus on product improvement during the startup period and then continuing.
- Periodic reporting and analysing all statistic data on technical issues coming from the network.
- Periodic visit (mainly during R&D development process such as reliability/debugging tests) to Head Quarter in order to be always updated on electronic systems, power train and their failures and diagnosis methods.

**Who are we looking for**:

- Technical background
- Pursuit of continuous improvement from a customer perspective
- Resistance to stress
- Ability to change the task perimeter in a rapidly evolving context
- Knowledge of the main computer systems (Office, Conferencing software, etc.)
- Fluent written and spoken English used daily in the company at all levels

**What do we offer**:

- Permanent contract
- A dynamic environment where inclusion, learning and collaboration are key to success
- Opportunity to contribute to the improvement of business processes

**Workplace**

**XEV Trade Headquarters in Padua, Italy**

**About XEV**

MAKING URBAN MOBILITY A JOY FOR EVERYONE

Our mission is to provide everyone with sustainable urban mobility for a better and shared future.We do this by pursuing cutting-edge innovation, technology and design that puts the individual at the center of our attention for an exceptional user experience.

**Our values**
- INCLUSIVITY: our products are designed to be affordable and accessible to all.
- INTEGRITY: we believe in creating responsible vehicles dedicated to improving urban mobility and reducing environmental impact.
- INNOVATION: We constantly pursue excellence at the cutting edge of innovation, technology and design.
- INSPIRATION: Our products and exceptional user experience are designed to give everyone the maximum choice and freedom of expression.

XEV Trade is an Equal Opportunity Employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Benefit:

- Cellulare aziendale
- Computer aziendale

Orario:

- Dal lunedì al venerdì

Possibilità di pendolarismo/trasferimento:

- 35131 Padova, PD: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)
- Italiano (Obbligatorio)

Disponibilità a viaggiare:

- 50% (Obbligatorio)

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