Account Manager

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The person will be responsible for a set of customers dislocated all over Italy.
He/she will be responsible for managing all commercial aspects with the customers, including managing offers, project contracts and quotations, leading price and contract negotiations and following up on current opportunities or projects.
Responsible for developing and executing the account strategy and plan, customer relationship management as well as promotion activities or project management tasks associated with the account/s.

**Key Responsibilities**:

- Develop and execute customer strategic account growth plan/s in line with the TE business strategy and product roadmap to ensure revenue growth, account penetration and customer satisfaction of the assigned accounts. Strategic account plans should include:

- Relevant market information: markets, market share, competitor SWOT, technologies, trends, environmental changes, political factors, TAM details, etc.
- Growth Information: how to win competition or previously lost business, how to gain market share, develop with PM cost out strategy to deliver productivity by still increasing TE’s profitability.
- Identify and understand current and future customer needs and opportunities to introduce and sell products, services and solutions to the customer. Promote TE, TE technologies and product portfolio with the customer and drive projects via relevant Field Engineers.
- Proactively address open customer issues, including quality issues, until appropriate closure.
- Coordinate with internal groups to ensure that quotations, quality complaints, VOC, technical information is provided to the customer within agreed timeframes.
- Collaborate and communicate with internal TE stakeholders (including Field Engineering, Product Management, Engineering and Industry Marketing) to share relevant information about the customer.
- Proactively collaborate and coordinate with internal departments to ensure that financial matters, including cash flow payments, credit concessions and account receivables on current opportunities and projects, are managed and closed appropriately.
- Prepare budgets and forecast vs actual performance reporting on won projects.
- Actively monitor & maintain KPIs of customer relative to supplier performance standards. Proactively promote the value which TE brings to the customer (with data / results) and work to efficiently service the account.
- Maintain an overview of the engineering project pipeline as proposed by relevant Field Engineers to ensure alignment with the account plan and growth strategy.

**What your background should look like**:

- University engineering degree (Mechanical engineering, Electrical engineering, Electronics engineering preferred) or business administration degree.
- Previous experience in sales, including account planning and relationship management.
- A good understanding on TE technologies and product portfolio. Electrical portfolio, Terminal Block
- Ability to work with deadlines and challenging targets.
- Valid driver’s license.
- High level of written and verbal English and Italian.
- Good communication skills.
- Strategic thinking with the ability to execute on priorities.
- Ability to identify and pursue new business opportunities in line with business plans.

**Skills and Competencies**:

- Windows Office, SFDC Sales Force dot com SW
- Business Acumen (with emphasis on Commercial Skills)
- Customer Focus
- Drive for Results
- Interpersonal Savvy
- “SPIN” Selling Methodology
- Strategic Agility / Thinking
- Presentation Skills
- Negotiation Skills

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.