Internship in Quality

4 settimane fa

Venezia, Italia Belmond A tempo pieno

For the season 2025 we offer an exciting internship opportunity for hospitality school students who have preferably already had the chance to spend some time in 5* hotels.
This position is designed to provide hands-on training and experience in hotel quality standards. The intern will assist the Operations team in maintaining quality standards throughout the hotel, contributing to guest satisfaction and operational excellence.
The internship is due to start at the beginning of April 2025 and should last approx. 6 months.
**Key Responsibilities**:

- LQA Support: Assist with LQA preparation, including documentation review, staff training, and mock audits.
- Quality Checks: Conduct regular quality checks in various hotel departments (e.g., rooms, F&B, front desk) to ensure adherence to standards.
- Data Analysis: Track and analyze LQA scores and guest feedback to identify areas for improvement.
- Training Materials: Assist in developing and updating training materials related to the hotel quality standards.
- Reporting: Prepare regular reports on quality performance and improvement initiatives.
- Project Support: Participate in quality improvement projects as assigned.

**Requirements**:

- Current enrollment in a hospitality, tourism, or business-related degree program.
- Strong interest in quality management and the hospitality industry.
- Excellent communication, interpersonal, and organizational skills.
- Fluent knowledge of both Italian and English is mandatory.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

**Benefits**:
What we offer
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Staff accommodation with gym and canteen
- Uniform
- Exclusive in-house Learning & Development program
- Team building activities

About Belmond
Belmond, a pioneer in exceptional luxury travel since 1976, is a part of the esteemed LVMH Moët Hennessy Louis Vuitton luxury group. With a remarkable presence in 24 countries, Belmond boasts an impressive portfolio of properties that includes renowned offerings like the Venice Simplon-Orient Express train, secluded beach retreats such as Cap Juluca in Anguilla, charming Italian hideaways like Splendido in Portofino, and gateways to natural wonders like Hotel das Cataratas near Brazil’s Iguassu Falls.
From trains to river barges, safari lodges to hotels, each of Belmond’s properties possesses a unique story, personality, and identity, complemented by a dedicated team that provides personalized service. The essence of the Belmond brand is tooted in its rich heritage, commitment to craftmanship, and genuine, authentic service. While cherishing its history, Belmond also looks towards the future, embracing community spirit and promoting responsible, sustainable tourism.
Belmond is an equal opportunities employer that values diversity and inclusion in the workplace.

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