Field Service Technician

3 settimane fa

Novara, Italia General Electric A tempo pieno

**Job Description Summary**: GE Additive is seeking a driven and talented individual to serve as a Field Service Technician supporting customer requirements to perform services and maintenance activities on customers' site/property on our metallic additive systems.

These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive, corrective, retrofits...), manage maintenance facilities and field services engineering.

**Essential Responsibilities**
- Installation, maintenance and service of our 3D metal printing systems (Laser and EBM Machines)
- Documentation of service requirements according to specifications, manage and administrate assigned customer cases using the service CRM
- Emergency visits and preventive maintenance
- Subject to direct operations systems checking and executes within a well-defined operations framework
- Feedback quality deviations from machine installations and operations
- Building strong customer relationships and delivering customer-centric solution and satisfaction
- Accountable for the quality of own work
- Act as resource for the entire Services team and be prepared to support all other roles in the team when necessary

**Qualifications/Requirements**
- This role requires basic experience in the Services & Field Services.
- Technical High School Diploma
- Adapting approach demeanor in real time to match the shifting demands of different situations
- Goog knowledge of English, both written and spoken; Italian fluent
- Basic knowledge of Additive Technologies
- Travel extensively during the weeks
- Work Visa, according to local regulation, is required.

**Desired Characteristics**
- Strong oral and written communication skills.
- Ability to document, plan, market, and execute programs.

**Additional Information**:
**Relocation Assistance Provided**:No

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