Sr. Release Manager

3 settimane fa

Milano, Italia Merkle A tempo pieno

Company Description:
**We Dream. We Do. We Deliver.**

As a full-service, data-driven customer experience transformation agency, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger of Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

**Job Description**:
The purpose of this role is to manage the complete software delivery life cycle. You will have to work with the team from the planning phase to the deployment phase through the development and testing phases.
- Manage risks and resolves issues that affect release scope, schedule, and quality
- Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment
- Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated
- Facilitate release activities across all Development and Administrator teams, ensuring quality and timely deployments across environments
- Work with Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.
- Monitor all lower environments for release process / creating and synchronising sandbox metadata and appropriate data sets
- Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams
- Work with Support Team - Coordinate Release Calls, and Support Activities
- Perform and Support on Administration Activities
- Responsible for maintaining consistency between sandbox environments, from Development through SIT, UAT and Production.
- Host weekly (and adhoc) calls with internal business admins, internal development teams, and Support to plan and prepare all production facing releases.

Qualifications:

- A proven Release Manager who will take ownership of all aspects related to ensuring a ‘healthy’ platform
- A strong understanding of CRM, Sales, Marketing, and other business processes
- Experience of working on global platforms and the implications related to Release Management
- Experience managing the release processes for business on-boarding projects and data migrations
- Hands on experience with configurations, roles, profiles, and other permission controls
- Ability to communicate effectively and confidently with team members.
- Productive with moderate supervision
- Dynamic and flexible in their approach to work
- Communicate clearly and effectively in both written and verbal formats
- Good knowledge and experience with AppExchange products and understanding of how to install/de-install

Additional Information:
We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.


More Information:
**Our Culture**: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

**Students & Recent Graduates**: Start your career at Merkle and get on the path to success.

**Experienced Hires**: Leverage your expertise, challenge the status quo and grow your career at Merkle.

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