Sales Associate

**Job Number**:240001V2**

**Primary Location**: Italy-Caserta-Gricignano

**Organization**: Gricignano

**Pay Range**: Starting at $15.00

This position is open to U.S. citizens who are Active-Duty Members and family members of the U.S. Military or Civilian personnel currently assigned to Naples, Italy.
- No Fee Passport (Front page, Visa page & Statement from the back page)
- Italian Sojourners Missone Permit - “Permesso Di Soggiorno Per Stranieri Missione
- If you have not received your permit, you may submit a “Sojourners Receipt” in lieu of the document until you receive your permit.
- Sponsor's Orders
- DoD ID Card (both sides)
- Social Security Card
- Overseas Residency Questionnaire
- Military Spouse/Family Member Preference Form
- DD214 (if prior military)
- Authorization Chit (Active duty)
- Letter of Good Standing (H.S. Students only)
- Confirmation of Enrollment (Dependents going to college)

Please collect the required documents referenced above and submit to the Navy Exchange Human Resources Office, located on the ground floor admin offices, Main Store, Gricignano. Hours: Mon-Fri 1000-1400.

Thank you

Navy Exchange Naples HR

**Job Summary**: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to: opening and closing the Convenience Bar; preparing, displaying and replenishing goods; and cleaning stations and equipment as necessary.

**Duties and Responsibilities**:

- Greets and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise and suggests additional items to complement the customers’ selections. Where applicable offers customers the opportunity to purchase extended product warrantees. Explains coverage benefits and price.
- Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible.
- Becomes knowledgeable regarding merchandise selected including proper set-up use care characteristics of various product price points warrantee coverage etc. Communicates product-related information to customers knowledgeably and legibly.
- Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor store manager etc. regarding stock additions deletions fast and slow selling merchandise customer preferences needs problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc.
- Completes sales transactions efficiently. Thanks customers for their patronage.
- As required performs cash register transactions. Performs all types of cash register transactions cash charge check gift certificates layaway etc. in an accurate and procedurally correct manner.
- Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
- Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.
- Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
- Unpacks stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
- Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.
- Eligible for and participates in applicable commission and gainsharing sales incentive programs.
- Is required to lift up to 25 lbs. as it relates to job duties including but not limited to assisting customers lifting merchandise assisting with stocking sales area as necessary etc. Applicable to Minimarts operating a Food and Beverage Convenience Bar Incumbents may be required to perform all or any combination of the following
- Open and close the Food and Beverage Convenience Bar.
- Ensure all equipment is turned on during opening of the Minimart and turned off during closing i.e. display merchandiser signs etc.
- Preheats and display products in heated display merchandiser.
- Ensure sufficient goods and products are readily available for customers by replenishing product