![HireOn Ltd](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Analyst
3 settimane fa
Position: IT Service Desk Analyst
Location: Cesano Maderno, Italy
Employment type: Full-time
Remuneration: 29000 - 31000 euro gross/year
**DUTIES AND RESPONSIBILITIES**:
- Ensure that issues are resolved within ticket life cycle
- Coordinate between users and resolver groups if necessary
- Handle Incidents and escalations
- Manage multiple assignments simultaneously without any / mínimal guidance or help from seniors or peers team members
- Adhere to clients’ procedures, policies and guidelines
- Adhere to all task-related KPIs to avoid business impact
- Ensure that breaks are pre-approved by SME, Team Leader or Manager
- Escalate unresolved calls to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.
**REQUIREMENTS**:
- C1 level Italian language skills in combination with B2 English language
- At least 6 months of experience in similar tasks
- Level of expertise L1 - L2 On-site or Remote Support
- Excellent communication skills and telephone manner.
- Application Support: Prior experience in Application support/Software development, IT Service Desk
- Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
- Optional certifications ITIL, MCSE, Software Development/Application support
- IT Awareness: Understanding of SDLC, database technology, OS components would be useful
- ITIL: Knowledge of ITIL processes and procedures would be an added advantage
- Optional SAP Application Support experience
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Problem solving abilities, strong logical analytics.
**BENEFITS**:
- Multicultural environment
- Chance to be part of a growing organization
- Competitive compensation package
- Wide range of training and certifications available for career development
**Salary**: €29,000.00 - €31,000.00 per year
Work Location: In person
-
IT Service Desk Analyst
3 settimane fa
Milano, Italia David Kennedy Recruitment A tempo pienoPosition: IT Service Desk Analyst Location: Cesano Maderno, Italy Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure that issues are resolved within ticket life cycle - Coordinate between users and resolver groups if necessary - Handle Incidents and escalations - Manage multiple assignments simultaneously...
-
IT Service Desk Analyst
4 settimane fa
Milano, Italia HireOn Ltd A tempo pienoPosition: IT Service Desk Analyst Location: Cesano Maderno, Italy Employment type: Full-time Remuneration: 29000 - 31000 euro gross/year **DUTIES AND RESPONSIBILITIES**: - Ensure that issues are resolved within ticket life cycle - Coordinate between users and resolver groups if necessary - Handle Incidents and escalations - Manage multiple assignments...
-
It Service Desk Analyst-Milan Based
2 settimane fa
Milano, Italia Careerwise A tempo pienoService Desk Analyst -O365, Azure, Intune, VIP support- Milan-basedHybrid role (3 days a week in the office in Milan and 2 days working from home )Salary- 27K Euros annual + 10% bonus + benefitsThe role is with a Global Management Consultancy.You need to have strong communication skills.Should be experienced in most of the following:-Need to be experienced...
-
It Service Desk Analyst-Milan Based
3 settimane fa
Milano, Italia Careerwise A tempo pienoService Desk Analyst -O365, Azure, Intune, VIP support- Milan-based Hybrid role (3 days a week in the office in Milan and 2 days working from home ) Salary- 27K Euros annual + 10% bonus + benefits The role is with a Global Management Consultancy.You need to have strong communication skills.Should be experienced in most of the following:- Need to be...
-
It service desk analyst-milan based
3 settimane fa
Milano, Italia Careerwise A tempo pieno 27.000 €Service Desk Analyst -O365, Azure, Intune, VIP support- Milan-based Hybrid role (3 days a week in the office in Milan and 2 days working from home ) Salary- 27 K Euros annual + 10% bonus + benefits The role is with a Global Management Consultancy. You need to have strong communication skills. Should be experienced in most of the following:- Need to be...
-
It Service Desk Analyst-Milan Based
3 settimane fa
Milano, Italia Careerwise A tempo pienoService Desk Analyst -O365, Azure, Intune, VIP support- Milan-based Hybrid role (3 days a week in the office in Milan and 2 days working from home ) Salary- 27 K Euros annual + 10% bonus + benefits The role is with a Global Management Consultancy.You need to have strong communication skills.Should be experienced in most of the following:- Need to be...
-
IT Service Desk Analyst-Milan based
2 settimane fa
Milano, Italia Careerwise A tempo pienoService Desk Analyst -O365, Azure, Intune, VIP support- Milan-based Hybrid role (3 days a week in the office in Milan and 2 days working from home ) Salary- 27K Euros annual + 10% bonus + benefits The role is with a Global Management Consultancy. You need to have strong communication skills. Should be experienced in most of the following:- Need to be...
-
IT Service Desk Analyst-Milan based
2 settimane fa
Milano, Italia Careerwise A tempo pienoService Desk Analyst -O365, Azure, Intune, VIP support- Milan-based Hybrid role (3 days a week in the office in Milan and 2 days working from home ) Salary- 27K Euros annual + 10% bonus + benefits The role is with a Global Management Consultancy. You need to have strong communication skills. Should be experienced in most of the following:- Need to be...
-
IT Service Desk Analyst-Milan based
2 settimane fa
Milano, Italia Careerwise A tempo pienoService Desk Analyst -O365, Azure, Intune, VIP support- Milan-based Hybrid role (3 days a week in the office in Milan and 2 days working from home ) Salary- 27K Euros annual + 10% bonus + benefits The role is with a Global Management Consultancy. You need to have strong communication skills. Should be experienced in most of the following:- Need to be...
-
IT Service Desk Analyst-Milan based
2 settimane fa
Milano, Italia Careerwise A tempo pienoService Desk Analyst -O365, Azure, Intune, VIP support- Milan-based Hybrid role (3 days a week in the office in Milan and 2 days working from home ) Salary- 27K Euros annual + 10% bonus + benefits The role is with a Global Management Consultancy. You need to have strong communication skills. Should be experienced in most of the following:- Need to be...
-
German Speaking Service Desk Analyst L1
3 settimane fa
Milano, Italia Tata Consultancy Services Hungary A tempo pieno**!!! OPPORTUNITY IN BUDAPEST, HUNGARY !!!** As a Service Desk Analyst your main goal is: - Troubleshoot IT related issues and handle customer requests - Support our top customers using your specific language skills The key requirements for the role are: - A high school diploma - Speak English on a communication level (for interviews, training, and...
-
It Service Desk Specialist
3 settimane fa
Milano, Italia Michael Kors A tempo pienoFor a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here . IT Service Desk Specialist Location: Milan Contract Type: Regular Department: IT Experience Required: 3-5 years Mode: Hybrid Versace is one of the most recognizable names in the world. The luxury House immediately became a...
-
It Service Desk Specialist
3 settimane fa
Milano, Italia Michael Kors A tempo pienoFor a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here.IT Service Desk SpecialistLocation: MilanContract Type: RegularDepartment: ITExperience Required: 3-5 yearsMode: HybridVersace is one of the most recognizable names in the world.The luxury House immediately became a leader...
-
It Service Desk Specialist
4 settimane fa
Milano, Italia Michael Kors A tempo pienoFor a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here.IT Service Desk SpecialistLocation: MilanContract Type: RegularDepartment: ITExperience Required: 3-5 yearsMode: HybridVersace is one of the most recognizable names in the world.The luxury House immediately became a leader...
-
IT Service Desk Specialist
4 settimane fa
milano, Italia Michael Kors A tempo pienoFor a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here. IT Service Desk Specialist Location: Milan Contract Type: Regular Department: IT Experience Required: 3-5 years Mode: Hybrid Versace is one of the most recognizable names in the world. The luxury House immediately...
-
IT Service Desk Specialist
4 settimane fa
Milano, Italia Michael Kors A tempo pienoFor a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here.IT Service Desk SpecialistLocation: MilanContract Type: RegularDepartment: ITExperience Required: 3-5 yearsMode: HybridVersace is one of the most recognizable names in the world. The luxury House immediately became a leader...
-
IT Service Desk Specialist
4 settimane fa
Milano, Italia Michael Kors A tempo pienoFor a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here . IT Service Desk Specialist Location: Milan Contract Type: Regular Department: IT Experience Required: 3-5 years Mode: Hybrid Versace is one of the most recognizable names in the world. The luxury House immediately...
-
It Service Desk Specialist
3 settimane fa
Milano, Italia Michael Kors A tempo pienoFor a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here.IT Service Desk Specialist Location: Milan Contract Type: Regular Department: IT Experience Required: 3-5 years Mode: Hybrid Versace is one of the most recognizable names in the world.The luxury House immediately became a...
-
It Service Desk Specialist
4 settimane fa
Milano, Italia Versace A tempo pienoCountry: ItalyCity: Milan, Piazza Luigi Einaudi, 4 (Possibility of transfers to Novara)Contract Type: RegularDepartment: ITExperience Required: 3-5 yearsMode: HybridVersace is one of the most recognizable names in the world.The luxury House immediately became a leader in fashion and culture following its founding in 1978 by Gianni Versace, and it continues...
-
German Speaking Service Desk Analyst L1
3 settimane fa
Milano, Italia Tata Consultancy Services Hungary A tempo pieno**!!!OPPORTUNITY IN BUDAPEST, HUNGARY !!!**As a Service Desk Analyst your main goal is:- Troubleshoot IT related issues and handle customer requests- Support our top customers using your specific language skillsThe key requirements for the role are:- A high school diploma- Speak English on a communication level (for interviews, training, and internal...