System Support Technician

2 mesi fa

Medolla, Italia BAXTER A tempo pieno

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Summary**

As System Support Engineer you’ll provide technical support and technical training on Dialysis devices, to Service and Sales Organizations in accordance with plans and priorities established by the System Support Manager in charge for the product line.

You’ll support worldwide Regional Master Trainers, Product Specialist, etc... and act as a channel between the Regional Service/Sales Organizations and Baxter System Support Management/R&D for Baxter Monitors, ensuring a good flow of communication around the products through written and regular verbal communication.

As Global Function
- you will be supporting Service representative within products development / change teams, ensuring the alignment of product features and characteristics to service needs.
- under the supervision of System Support Manager you will perform and/or coordinate the development of Technical training material to support servicing Baxter products

A certain amount (~10-15%) of international travelling to support the field including hands-on training and problem solving on site can be expected in this position.

This is a role with a great growth prospective within the organization, that gives strong help to the mission of Baxter

**Essential Duties and Responsibilities**
- Acts as internal support function for R&D, Quality (technical complaint investigations) and root cause analysis, forwarding relevant Service issues (Help Desk);
- Participates as System Support representative to periodical conference calls and/or meetings with the Regional Service, Sales & Marketing Organizations, for product feedback and recurrent topics and gives inputs for changes, new requests, etc ;
- Provides technical support troubleshooting directly on the field when more knowledge is needed;
- Keeps the technical training material for the relevant products updated.
- Provides feedback about how the products are used and maintained in “real life” in the Clinics;
- Manages Technical Service Bulletins (General Information, Commercial Upgrade, Modification Message and Field Action);
- Cooperates in writing manuals, defining installation and maintenance procedures, and providing info on spare parts;
- Support new product development project and product care activities upon request, as the voice of the service.

**Qualifications**
- High School Diploma or Degree in technical field
- Knowledge in medical technology, regulatory requirements, products and components is a plus
- Teamworking attitude
- Root Cause Analysis skills
- Good communication and presentation skills
- Fluent knowledge of English

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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