Operation Manager

Job Function: Software & Cloud The role:
The Inside Sales Account Manager or Operation Manager (OM) is the primary point of contact for customers. She/he will be responsible for a list of accounts in the region. The Operation Manager will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely & accurate manner.
- Manage quote creation, order processing, and day-to-day customer requests.
- Develop strong knowledge through ongoing training with software publishers.
- Act as key resource for volume license offerings.
- Contact with current customers on a daily basis.
- Develop and maintain consultative relationships with existing customers.
- Work collaboratively with assigned Account Managers
- Grow and maintain existing customer and partner relationships.
- Establish and expand relationships with key executives and decision makers within each customer.

Knowledge of:

- Operational policies and procedures.
- Customer service and sales probing techniques.
- Developing and maintaining long-term business relationships.

Ability to:

- Analyse data, identify trends and develop recommendations for improvement.
- Research and solve complex, multi-faceted problems.
- Work independently and show initiative.
- Maintain a positive attitude.
- Handle large volumes of work and meet tight deadlines.
- Adapt to and embrace change in a rapidly changing environment.
- Lead and mentor by example.
- Maintain and promote good client relations, maintain confidentiality of sensitive information.
- Relationship building.
- Verbal and written communication.
- Problem solving.
- Researching customer and product information.
- Planning, scheduling, and organizing work.
- Multitasking and time managemement.

What we need to see from you:

- Bachelor’s degree from four-year College or university.
- 1-3 years professional sales experience preferred but not required.
- Good English language proficiency.
- Customer service experience preferred.
- Highly motivated and results oriented; entrepreneurial spirit.
- Detail oriented with ability to break down projects into smaller tasks.
- General understanding of technology solutions.
- Proficient in and knowledgeable with Microsoft’s licensing programs and product stack.

Why SoftwareOne?: