Service Contract Manager

3 mesi fa

Bergamo, Italia ABB A tempo pieno

**Service Contract Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a service contract manager you will manage end to end the execution of worldwide Service projects and activities related to Uninterruptible Power Supply (UPS) systems in Power Protection, part of Smart Power Division. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection. In this role you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements. Location: Quartino, Switzerland

**This position reports to**:
Global Service manager, Power Protection

**Your responsibilities**:

- HSE: Ensures compliance with group and customer health, safety and environmental directives and that regulations are implemented in own area of responsibility. Assesses risks and safety hazards and implements plans to ensure people and equipment safety for projects and contracts of own responsibility.
- Service strategy: Ensures that service agreement commitments are in line with customer expectations. Ensures that sense of urgency and care are considered in fulfilling all the contract commitments. Utilize the local practices for notifying the account team of opportunities.
- Tender preparation and negotiations: Support preparation of tenders through input on possible service selection to meet customer requirements, in accordance with the operational capabilities of the respective service unit. Supports the development of the contract strategy based on ABB’s policies, customer requirements, and the overall execution strategy, taking into account operational scope, service portfolio strategies, risk, and pricing.
- Contract execution (from contract start to end date): Identifies the contract baseline (including terms and conditions, KPI commitments, and guaranteed outputs) and highlights areas of potential risk. Pushes for timely and accurate execution of all services covered under the contract, by keeping track of and following up on KPIs and services provided to the customer. Prepares and executes regular performance reviews for and with the customer. Supports the renewal of agreements at the end of a contract period by providing reports on the overall past performance and potential additional services needed, based on the existing experience with the customer. When necessary, project manage product recall on own business installed base.
- Performance management: Drives performance of the teams and processes involved in the delivery of all services covered under contracts by providing feedback on the contract. KPI achievements and ensuring customer feedback gets directed to the appropriate part of the organization.

**Your background**:

- 2 years of experience in service or project management role.
- Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills
- Knowledge of Power protection products
- Strong communication skills, fluent in English and Italian, spoken and written

**More about us**:

  • Service Quality Manager

    4 mesi fa

    Bergamo, Italia ABB A tempo pieno

    **service quality manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Service Pm

    4 mesi fa

    Bergamo, Italia Nettowork Srl A tempo pieno

    NETtoWORK, azienda italiana nata nel 2016, operante nel settore dei servizi, si occupa di soddisfare le necessità dei clienti offrendo servizi personalizzati. Il nostro team si avvale anche di consulenti esperti nel settore, per supportare il cliente durante il periodo di collaborazione. **Posizione**: In qualità di **Service Project Mananger**, entrerai...

  • Technical Service Manager

    3 mesi fa

    Bergamo, Italia Circontrol A tempo pieno

    CIRCONTROL è un'azienda pioniera nelle soluzioni di ricarica intelligente per veicoli elettrici. Per accompagnare il forte sviluppo della mobilità elettrica, CIRCONTROL è alla ricerca di un/a Technical Service Manager per la nostra filiale di Bergamo (Milano). Se sei un/a appassionato della mobilità elettrica e vuoi imbarcarti in un settore alle stelle...

  • International Trainee Program

    3 mesi fa

    Bergamo, Italia ABB A tempo pieno

    **International Trainee Program (ELSE) - Service sales specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities,...

  • Store Manager Trainee

    2 giorni fa

    Bergamo, Lombardia, Italia Norauto Italia SpA A tempo pieno

    Job Title: Store Manager TraineeNorauto Italia SpA is seeking a highly motivated and experienced Store Manager Trainee to join our team. As a Store Manager Trainee, you will be responsible for assisting the Store Manager in the day-to-day operations of our retail store, including managing sales, customer service, and inventory.Key Responsibilities:Assist the...

  • Assistant Store Manager Junior

    2 giorni fa

    Bergamo, Lombardia, Italia Autogrill A tempo pieno

    PositionWe are looking for an Assistant Store Manager Junior to join our team at Autogrill in Bergamo city.The ideal candidate will have at least 3 years of experience in the food service industry and 2 years of experience in team management.The successful candidate will be responsible for:Ensuring the quality of service and customer satisfaction;Managing...

  • Service Specialist

    4 mesi fa

    Bergamo, Italia Reverse SpA A tempo pieno

    **Contract type**: Permanent Workplace: Bergamo BG, Italia Il nostro cliente è attivo nel settore della vendita di prodotti di alta qualità per la lavorazione della lamiera. Una loro area di business è riferita alla rappresentanza di un importante Marchio estero per il territorio Italiano, che produce macchine per l’assemblaggio di tubazioni...

  • HR Service Specialist

    5 mesi fa

    Bergamo, Italia ABB A tempo pieno

    **HR service specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Else Field Service Technican

    4 mesi fa

    Bergamo, Italia ABB A tempo pieno

    **Else field service technican**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Manager Italia

    4 mesi fa

    Bergamo, Italia Eurointerim A tempo pieno

    **Eurointerim S.p.A. - divisione HR Service Consultant** ricerca per azienda Cliente **Sales Manager Italia** La risorsa ricercata di Sales Manager Italia, inserita all'interno dell'Area Sales e riportando all'Amministratore Delegato, si occuperà delle seguenti attività: - Gestione del portafoglio clienti esistente - Sviluppo di nuovi business nel...

  • Service Engineer

    1 mese fa

    Bergamo, Italia Adecco Italia Spa A tempo pieno

    Siamo alla ricerca di un Service Engineer per un'azienda di produzione di macchine ed impianti con sede a Dalmine (Bergamo). La figura ricercata sarà responsabile dell'assistenza, degli aggiornamenti e della supervisione ai clienti e ai tecnici trasfertisti di alto livello, sia in loco che a distanza. Requisiti: - Diploma o laurea in ambito tecnico -...

  • Assistant-electrification Service

    5 mesi fa

    Bergamo, Italia ABB A tempo pieno

    **Assistant-Electrification Service**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • International Customer Service Back Office

    4 mesi fa

    Bergamo, Italia THREE HUMAN RESOURCES A tempo pieno

    Per azienda nostra cliente operante su mercato prettamente internazionale (95% export verso grossi Gruppi internazionali con sedi in tutto il mondo) ricerchiamo, per ampliamento del team, la figura di **INTERNATIONAL CUSTOMER SERVICE BACK OFFICE COMMERCIALE ESTERO** Inserita/o all'interno del Team, la risorsa gestirà personalmente la comunicazione con i...

  • Internship Junior Contract Manager Support Specialist

    4 mesi fa

    bergamo, Italia Johnson Controls International A tempo pieno

    What you will do We are looking for a Internship Junior Contract Manager Support Specialist to join our team, who will provide support in respect of commercial transaction being involved in contractual work, review of documents. How you will do it Support of the CM to ensure company products and services are offered with appropriate, competitive terms...

  • Project Manager

    3 settimane fa

    Bergamo, Italia One4 S.r.l. A tempo pieno

    One4 srl opera a livello nazionale occupandosi di consulenza informatica per grandi sistemi, progettazione e sviluppo di soluzioni eBusiness, integrazione di sistemi e servizi di Outsourcing. Cerchiamo professionisti da inserire in progetti di consulenza applicativa e tecnologica presso i nostri principali clienti. In particolare siamo alla ricerca del...

  • Customer Service Specialist

    2 giorni fa

    Bergamo, Italia Page Personnel A tempo pieno

    Azienda Internazionale settore Industriale Customer Service Specialist, lingua Inglese Il nostro clienteQuesta azienda innovativa è una delle più dinamiche del settore. Fondata da un team di professionisti altamente qualificati, si distingue per la sua capacità di sviluppare prodotti e servizi che rispondono alle esigenze di un mercato in continua...

  • Customer Service Specialist

    2 giorni fa

    Bergamo, Italia Page Personnel A tempo pieno

    Azienda Internazionale settore Industriale Customer Service Specialist, lingua Inglese Il nostro clienteQuesta azienda innovativa è una delle più dinamiche del settore. Fondata da un team di professionisti altamente qualificati, si distingue per la sua capacità di sviluppare prodotti e servizi che rispondono alle esigenze di un mercato in continua...

  • IT Customer Service Service Specialist IT Customer

    4 mesi fa

    Bergamo, Italia Techyon A tempo pieno

    Techyon: Information Technology Recruitment Experts | Head Hunter **Posizione**: **Techyon** è il primo **Head Hunter **esclusivamente specializzato nella ricerca e selezione di professionisti e manager nel segmento **Information Technology**. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza...

  • IT Service Specialist Customer Service Operator IT

    3 mesi fa

    Bergamo, Italia Techyon A tempo pieno

    Techyon: Information Technology Recruitment Experts | Head Hunter **Posizione**: **Techyon **è il primo **Head Hunter** esclusivamente specializzato nella ricerca e selezione di professionisti e manager nel segmento** Information Technology.** I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza...

  • Store Manager

    3 mesi fa

    Bergamo, Italia Gutteridge A tempo pieno

    **Descrizione**: Per il nostro Store di Bergamo Orio siamo alla ricerca di una figura di Store Manager da inserire nel nostro organico, fortemente dinamica e orientata agli obiettivi. La risorsa sarà responsabile del punto vendita e si occuperà di: - Gestire responsabilmente lo Store e garantirne il successo commerciale; - Promuovere miglioramenti...