Technical Support On Desk

4 settimane fa

Levico Terme, Italia BLM Group A tempo pieno

**Location**:
**Levico Terme (TN)**

**Tecnichal Support on Desk **is the role that provides remote support - online and by phone - to the customer and service engineers who perform support at customer sites.

It is necessary to have technical training in electrical engineering, mechatronics and/or information technology; good command of the English language (level B2 or higher); ability to communicate clearly and effectively, even remotely, empathizing and satisfying customer needs.

The performance of support and technical assistance activities, requires its presence at the Group's headquarters, located in Levico Terme (TN).

**Responsibility**
- Help improve customer satisfaction with BLM Group products;
- Reduce management and resolution times for customer problems in the event of malfunctions, machine stops, consultancy for the improvement of production or quality parameters, remote verification and updating needs;
- Establish a constructive and mutually valuable relationship with internal and external customers.

**Activities**
- Deepening of the customer's problems, in order to acquire useful information to resolve the situation and refine the technical analysis;
- Support to colleagues who are with customers when they need advice from the parent company;
- Update of product know-how and transfer within the technical assistance team, as well as to the departments and offices concerned, to implement an exchange of information essential for continuous product improvement.

**Note**:in relation to the above, it is important to underline that in every job description the information provided is necessarily concise, focused on the main objectives set by the position; in the normal course of work, it is necessary to provide for integration with tasks, activities and responsibilities that have logical relevance and correlation with the description and information expressed.

**Must have**
- Previous experience of at least three years gained in maintenance and technical support of machine tools;
- Educational qualification (diploma or degree) in electrical engineering, mechatronics, automation and/or information technology;
- Strong interest in in-depth study of technological issues related to mechatronics and industrial automation;
- Good knowledge of the English language (level B2);
- Mastery in the use of the main computer programs (MS Windows and Office);
- Predisposition for listening and empathy, to be dedicated to understanding user requests;
- Problem solving, information gathering and research skills to provide the best solution;
- Ability to communicate with the customer clearly and effectively.

**Nice to have**
- Professional knowledge of a second foreign language (German, Spanish, French).

Job Function:
**Customer Service

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