Front Desk Agent Tournant

**ROCCO FORTE HOTELS**
**MASSERIA TORRE MAIZZA**
**Puglia**

**FRONT DESK AGENT TOURNANT**

Opened in May 2019, Masseria Torre Maizza is located in the most glamorous destination on the Italian Adriatic coast. Surrounded by ancient olive groves, the renovated 16th century masseria is filled with thoughtful design accents and details to create a unique sense of place, from the stunning Olga Polizzi-designed rooms and suites to the romantic sunset rooftop bar and elegant restaurant overlooking the swimming pool. The resort also features a 9-hole executive golf course, a private beach club and an indulgent Spa.

**Main Purpose**:
As a Front Desk Agent you will be the main reference for our Guests: your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience.
**Reports to**: Front Office Manager.

**Main duties & responsibilities**:

- Carry out all Front Desk operations, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, hotel and room orientation, providing information to Guests;
- Responsible of providing to each Guest a warm and efficient arrival and departure process;
- Build and maintain an individual and professional relationships with Guests, being his/her reference point;
- Night shifts;
- Support to the concierge team in handling all Guests requests;
- The Front Desk is the “treasury” of the hotel, you will manage petty cash, Guests billings and, being one of the cashiers, you will be responsible of the relevant accounting tasks.

**Competencies required**:

- **Collaboration**: Be able and willing to work as a team within the department and with other departments. Demonstrate sensitivity to cultural differences and diversity, treating others with respect and inclusiveness regardless of position level or background.
- **Personal Effectiveness & Communication**: Demonstrate self-control and present information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others. Use and interpret non-verbal behaviours to enhance understanding.
- **Personal development**: Be open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly. Ongoing dialogue with Head of Department on own performance objectives.
- **Business orientation**: Understand how personal objectives impacts department and hotel targets. Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- **Technical Skills**: Demonstrate technical competence and knowledge related to the role. Look for Guest’s feedback and use it to improve service. Be responsible for own actions and behaviours.

**Other requirements**:

- Knowledge of Hotel Management software (e.g. Opera);
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Fluent in English and Italian. A third language is preferred;
- Professional experience preferably at international level in the same role;
- Strong passion for hospitality and attention to details.

**We offer**:

- Seasonal contract according to C.C.N.L. Settore Turismo;
- Learning & Development activities;
- Career opportunities in Rocco Forte Hotels.

**Workplace**: Masseria Torre Maizza, Contrada Coccaro s.n, 72015, Savelletri di Fasano (BR), Puglia.

Contratto di lavoro: Tempo pieno

Benefit:

- Mensa aziendale
- Parcheggio libero

Orario:

- Turni
- Turno notturno
- Weekend

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo
- Maggiorazione lavoro notturno
- Quattordicesima
- Tredicesima

Esperienza:

- Front Desk Agent: 1 anno (Preferenziale)

Lingua:

- inglese (Obbligatorio)

Disponibilità a lavorare per turni:

- Turno notturno (Obbligatorio)