Field Tech. Service

5 mesi fa

San Pietro Mosezzo, Italia Element Solutions Inc A tempo pieno

**Business Overview**:
MacDermid Envio Solutions is a business unit of Element Solutions Inc., focused on taking bigger steps to leave a smaller footprint. We develop equipment, chemistry and services focused on improving the environmental footprint of our customers. Our portfolio includes, Waste-Water Treatment Systems, Water and Metals Recycling Equipment, Chemicals, Service & Support. Our unique advantage is our ability to design treatment systems with complete understanding of the chemical processes our customers operate.

**Job Purpose**:
A Field Service Technician is in charge to deliver the desired enterprise customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. Work within MES Technical Services department supervising (hands on) installation of equipment, starting up the same equipment & performing on-site service calls.

**Responsibilities**:

- Equipment project installations and or startup. Subcontractors, electrician and plumber crews, customer technicians, visit and maintenance.
- Hands on Supervision of installation and startups, by effectively managing subcontractors, working with them.
- Check Out and troubleshoot Electrical and electromechanical systems.
- Train End users on Operation and Maintenance of systems.
- Service Existing customers during service calls and warranty evaluations.
- Work with other internal groups while in the office (Manufacturing, Controls & Engineering).
- Tie workflow to schedule.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports for each project and service support cases.
- Follow all company’s filed procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Build positive relationships with customer.

**Requirements & Qualifications**:

- Technical high level diploma.
- Mechanical Background.
- Electrical Background.
- Three to five years of related experience required.

**Skills**:

- Capable of travel, project 50%.
- Capable of making multiple back-to-back trips.
- Capable of working extended hours when traveling.
- Valid & clean driver's License.
- Valid Passport or capable of obtaining a passport.
- Capable of flying on large or small aircraft.
- Decision maker capable of working alone or leading a group.
- Capable of working with and training all personality types.
- Must have a down to earth personality and cannot get easily flustered.
- Capable of adapting to an ever-changing schedule.
- Excellent communication skills necessary.
- Excellent analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite or related software.

**EEO Statement**:
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

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