Crc Assistant

General Role

The Customer Relation Center is in charge of interacting with customers for our 11 Italian and Greek Boutiques. The team's goals include building customer loyalty, providing excellent service, conveying the values of the Maison, supporting colleagues in the boutiques, and proactively collaborating on business development. As an ambassador for Hermès, The CRC Assistant will be committed entirely to the satisfaction of the Maison's end clients. The CRC Assistant will handle inbound calls for customers who contact boutiques and he/she will share with them all the relevant information about our products.

Context
- 10 direct stores in Italy: Milan, Rome, Florence, Venice, Turin, Padua, Bologne, Naples, Porto Cervo, Capri.
- 1 direct store in Greece: Athens.

Main responsibilities
- Handle incoming calls for customers contacting the boutiques;
- Assisting customers, guiding them, offering them a unique and memorable experience;
- Ensure, as the point of reference for customer interaction, not only the quality of the relationship with them, but also with colleagues in the boutique, with a spirit of availability and proactivity;
- Ensure the sharing with customers of all information regarding our products (features, availability, reservations, etc.), or any other useful information, communicating procedures and compliance with policies (purchases, returns, exchanges), and advising on retail services (distance selling, appointments to be made in the boutique), but also ensuring follow-up by the boutique contacted.

Profile
- At least 5 years’ experience in a retail/hospitality context with complex assortments, having worked with a demanding, international clientele would be an asset;
- Fluent in Italian and English;
- Nice to have Greek and French;
- Proved expertise in customer relationships;
- Strong analytical skills, autonomy and excellent stress management;
- Ability with with computer tools ;
- Ability to be empathetic, having strong interpersonal skills;
- Problem solver mindset & hands-on attitude;
- Strong service mindset & easy to approach;
- Undisputed team player, autonomous and proactive.

A propos du groupe Hermès

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material. Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects. The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country. Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
- Type de contrat:
CDI
- Pays:
Italie
- Ville:
Milano
- Travail:
Développement Vente & Support Retail
- Expérience:
Minimum 3 ans
- Société:
Hermès Italie