Receptionist Segretario/a Hotel

We are looking for passionate, motivated and ambitious people to join our Front Office dept in our Hotels (Splendid Hotel La Torre, Grand Hotel Piazza Borsa, Hotel e Villaggio Torre Normanna)
Highly motivated or experienced passionated Reception experts (4-10 years experience) are very welcome in our Company.

Are you communicative and solution focussed? Do you deliver genuine services? Are you able to retrieve the guest wish list and will you act accordingly?

Our mission? turn a traditional successful Sicilian Hotel Company into a refreshed, highly skilled, innovative, international and fun environment to be even more successful

**Main Responsibilities**
- Take reservations, check in/check out and handling telephone inquiries
- Assist in day by day operations of the front office and back office
- Maintain good relationships with guest and assisting them with their needs
- Maintaining and improving hotel standard
- Manage guest feedback and complaints and address them
- Communicate with other hotel’s departments in order to deliver high standard services

**Requirements**:

- **at least 4/5 years of experiences in hotels with more than 100rooms, restaurant and MICE facilities**:

- Fluent in **ENGLISH **and **GERMAN** or **FRENCH (2 languages mandatory)**:

- Able to manage stressful situations
- Keen to problem solving
- Willing to work in shifts and with seasonal contract (CCNL TURISMO) at least for the first year(s) depending on experience
- Looking both for high seniority and junior professionals with few experiences
- Being trustworthy, ambitious, high performer, dynamic and details oriented
- T-Shaped profiles are more than welcome

**Location: Palermo/Altavilla Milicia and surroundings.**
**Feel like it's "your place to be" and want to know more?**

Contratto di lavoro: Tempo pieno, Tempo determinato
Durata contratto: 4/10 mesi

Benefit:

- Orario flessibile

Orario:

- Festivo
- Turni
- Turno notturno
- Weekend

Tipi di retribuzione supplementare:

- Quattordicesima
- Tredicesima

Esperienza:

- receptionist: 4 anni (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)
- Tedesco (Preferenziale)
- Francese (Preferenziale)

Data di inizio prevista: 18/05/2024