Customer Service Manager
1 settimana fa
Our client, an eCommerce expert, is searching for a Customer Service Manager to join their project in Milan/Italy.
Position Title:
Customer Service Manager
Position Type:
Permanent
Start Date:
ASAP
Location:
Milan/Italy
Contact:
Bianca Papa | +49 89 23 88 98 673
Responsibilities:
Fully responsible for the work management and personnel management of the customer
service department of the country, including but not limited to team recruitment, training,
selection and elimination
According to the company’s development needs, formulate department development plans,
and continuously optimize customer service systems and service models
Formulate departmental post and personnel planning, establish talent echelons, and improve
the business ability and comprehensive quality of department employees
Sort out the department’s management specifications, formulate and improve customer
service standards and service processes
Supervise the implementation of work processes and specifications, and find and solve
problems in time, and be able to reverse promote the process and quality improvement of other
departments.
Qualifications:
College degree or above
Have a strong sense of initiative and good professional ethics
Be good at optimizing business processes, and constantly pursue to improve service efficiency
and service quality
At least 3 years working experience in customer service department and more than 1 year
management experience
Italian and English on a fluent level, Chinese preferred.
For more details contact:
Quoting reference:
IT_MGBP_CSM
Or call Bianca on:
+49 89 23 88 98 673
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Please note:
If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.
Group Head Office
Manning Global AG
Hohenzollernstraße 60, 80801 Munich, Germany
Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning
Munich (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Maastricht (NL)
Lille (FR) - Changzhou (CN) - New York/Houston (USA) - Zagreb (HR)
Timișoara (RO) - Madrid (ES) - Istanbul (TR) - Mexico (DF) - New Delhi (India)
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