Project Implementation Specialist

3 settimane fa

Provincia di Bergamo Lombardia, Italia Reward Gateway A tempo pieno

**Description**:
Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, fast-growth, private-equity-backed, HR Tech SaaS company we’re flexible, inclusive, and keen to meet individuals who are passionate about positively impacting the future of work.

**Your Role in our Mission**
Our mission is to make the world a better place to work and to achieve this mission we need your skills to support client implementation projects and take care of product set-ups, and client onboarding. In return, you’ll get to work alongside phenomenal people across our various global offices, have unparalleled opportunities for professional growth, and enjoy the many benefits we offer our employees.

**Some of Your Responsibilities & Core Duties will include**:

- Supporting the UK Implementation team with module configuration on implementation projects
- Supporting the UK Client Success and BG Client Relationship Managers with new module configurations for clients
- Maintaining client relationships during projects
- Planning and delivering system training
- Providing creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the clients’ contracts
- Ensuring projects are delivered timeously in accordance with project timelines
- Test and troubleshoot final system setups on delivery and implementation/project plans for own projects and those of the wider team
- Identify and resolve issues and provide assistance for the same
- Be flexible when required to lead on platform implementations for new clients

**The Experience and Key Skills you will have**:

- Experience working with clients and project teams
- A level-headed approach with the ability to plan and prioritise
- Good attention to detail
- A keen interest in and ability to navigate websites and understand online software
- A willingness to invest time and energy into learning new things, adapt and develop your skills
- The ability to work independently whilst being team-oriented, collaborating comfortably with different teams in the business
- Excellent verbal and written English communication skills and able to adapt to individual client styles
- Ability to follow processes and guidance but be flexible when needed

**The Interview Process**:

- A video interview with a member of the Talent Acquisition team. This will last no longer than 30 minutes
- An online 1st stage Interview with two of our Implementation Team Leads
- Assessment Task
- Final online interview with the Implementation Team Lead and an Implementation Specialist

**Be comfortable. Be you.**

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.

**We hire BETTER.**

From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

**About Reward Gateway**:
Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company.
**Bridging that engagement gap is what drives us.

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