Head of Csm
4 settimane fa
Is the customer also at your center
As the Head of CSM, you\'ll be leading a team of customer success managers across Europe 15 and fast growing, implementing and shaping best practices across the team. The Customer Success Manager team is a strategic and supportive partner for our customers and sales at every stage of the customer process. They're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, ensuring the renewals and working with the sales team with upsells and cross sell. This is a role that will require frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities. You will be expected to drive results that tie back to strategic business goals for your team\'s goals, our customers base goals as well as PriceHubble. Responsibilities Lead a successful and motivated Customer Success Team:
Manage the customer success team, creating a strong team culture, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner Drive Customer Success Outcomes:
Optimize, manage and oversee relevant execution processes, making the customer experience as smooth as possible, and at times optimizing for customer happiness Inspire Customer Success Across Company:
Work closely with the sales management team and other stakeholder in order to support growth Manage Customer Success Activities:
Lead by example when necessary, by taking a hands-on approach with clients, demonstrating to your direct reports what best-in-class looks like both in terms of operational effectiveness and client communication Enhance effectiveness and efficiency through technology:
Ensure asmooth success platform and resources|playbooks are continuously improved Define and optimize customer lifecycle and measure effectiveness of customer success:
Define and continuously refine customer success best practices and processes Help boosting product improvements by delivering concerted customer feedback|needs per country and priority issues for the roadmap Requirements Experience in an international B2B environment, SaaS, preferably in a startup environment 5 years experience in leading customer-facing B2B organizations Top notch knowledge regarding SaaS CSM best practices Experience in supervising the implementation of such best practices, relying on the best in class tools and technologies Ability to manage influence through persuasion, negotiation, and consensus building Ideally combined background of post-sale and sales experience Strong empathy for customers AND passion for revenue and growth Deep understanding of value drivers in recurring revenue business models Analytical and process-oriented mindset Demonstrated desire for continuous learning and improvement Enthusiastic and creative leader with the ability to inspire others Exent communication and presentation skills Fluent in English, French and or German a big plus Team player with a can-do attitude Exent organizational skills Benefits Join an ambitious and hungry team and enjoy the following benefits:
ð Competitive salary because we always want to attract the best talents. ð Learning & Development program - We want you to feel happy, confident about improving your skills, experience level as well as your personal development success. ð Very well-located offices with a great remote work policy and the possibility to work from different places. ð Flexible working hours and work life balance Job Summary ID:
325EC8A325 Department:
Sales
-
Head Of Csm
3 settimane fa
Lazio, Italia Buscojobs IT C2 A tempo pienoIs the customer also at your centerAs the Head of CSM, you\'ll be leading a team of customer success managers across Europe 15 and fast growing, implementing and shaping best practices across the team.The Customer Success Manager team is a strategic and supportive partner for our customers and sales at every stage of the customer process.They're focused on...
-
Head Of Digital
4 settimane fa
Lazio, Italia Amnesty International Italia A tempo pieno**Posizione**:We are looking for a Head of Digital Unit.It is an opportunity for creative people with strong technical skills in the field and with a passion for Human Rights.The main objective of this position is managing and developing the digital communication strategy and the organization's presence on the web.A further purpose of this position is that...
-
Head Of Finance
4 settimane fa
Lazio, Italia Buscojobs A tempo pienoHead of Finance – Settore Bancario Località: Milano, Lombardia Settore: Bancario Data: 14/12/2024 Descrizione del Ruolo: Per una banca internazionale, stiamo cercando un Head of Finance.La risorsa sarà responsabile della supervisione delle operazioni finanziarie e della gestione del team finanziario.Head Of Finance Località: Milano, Lombardia Data:...
-
Head Of Finance
4 settimane fa
Lazio, Italia Buscojobs A tempo pienoHead of Finance – Settore BancarioLocalità: Milano, Lombardia Settore: Bancario Data: 14/12/2024 Descrizione del Ruolo: Per una banca internazionale, stiamo cercando un Head of Finance.La risorsa sarà responsabile della supervisione delle operazioni finanziarie e della gestione del team finanziario.Head Of FinanceLocalità: Milano, Lombardia Data:...
-
Head Of Finance
4 settimane fa
Lazio, Italia Buscojobs A tempo pienoHead of Finance – Settore BancarioLocalità: Milano, Lombardia Settore: Bancario Data: 14/12/2024 Descrizione del Ruolo: Per una banca internazionale, stiamo cercando un Head of Finance. La risorsa sarà responsabile della supervisione delle operazioni finanziarie e della gestione del team finanziario. Head Of FinanceLocalità: Milano, Lombardia Data:...
-
Head Of Finance
4 settimane fa
Lazio, Italia Buscojobs A tempo pienoHead of Finance – Settore Bancario Località: Milano, Lombardia Settore: Bancario Data: 14/12/2024 Descrizione del Ruolo: Per una banca internazionale, stiamo cercando un Head of Finance. La risorsa sarà responsabile della supervisione delle operazioni finanziarie e della gestione del team finanziario. Head Of Finance Località: Milano, Lombardia...
-
Head Of English
2 settimane fa
Lazio, Italia The British School Of Milanitaly A tempo pienoJob type: Full Time, Permanent Start date: September 2025 Apply by: 14 February 2025 Job overview We seek an outstanding Head of English to lead a high-performing, experienced department, and teach from Key Stage 3 to Sixth Form IB.The successful candidate will be well-qualified, dedicated, energetic, and ideally be familiar with the IB.With responsibility...
-
Head of Ict Office
2 settimane fa
Lazio, Italia Confidenziale A tempo pienoMichael Page: Head Of Ict&Digital Innovation For our important Partner, we are looking for a Head of ICT & Digital Innovation who will be responsible for creating, innovating and restructuring the ICT function and the company's processes overall.Client DetailsOur client is a well-established international... Head of ICT&Digital Innovation - HEAD OF TENDER...
-
Head Of Ict Office
4 settimane fa
Lazio, Italia Buscojobs IT C2 A tempo pienoMichael Page:Head Of Ict&Digital Innovation For our important Partner, we are looking for a Head of ICT & Digital Innovation who will be responsible for creating, innovating and restructuring the ICT function and the company's processes overall.Client DetailsOur client is a well-established international...Head of ICT&Digital Innovation- HEAD OF TENDER...
-
Head Of Distribution
4 settimane fa
Lazio, Italia Iama Risorse Umane A tempo pienoIAMA Risorse è una società riconosciuta e punto di riferimento per l'attività di ricerca e selezione, head hunting e gestione di progetti HR nei settori Banking, Insurance, Industry, Servizi e Information Technology & Digital.Il nostro cliente è una realtà insurtech giovane, veloce e ambiziosa, con un modello ed una proposition unici che mette al centro...
-
Head Of Finance
4 settimane fa
Lazio, Italia Hampton By Hilton Venice A tempo pienoHead of Finance – Settore Bancario Company: MotorK Job Description: As the Head of Finance, reporting directly to the Group CFO, you will oversee the full scope of corporate finance activities to sustain and enhance the company's financial health. Your leadership will ensure compliance with global financial regulations. Location: Milan, Italy Experience:...
-
Head Of Finance
2 settimane fa
Lazio, Italia Team.Blue A tempo pienoHead of Finance: Accounting, Treasury, Financial Reporting and Consolidation Company: MotorK Location: Roma Description: As the Head of Finance, reporting directly to the Group CFO, you will oversee the full scope of corporate finance activities to sustain and enhance the company's financial health. Your leadership will ensure compliance with global...
-
Head Of Finance
4 settimane fa
Lazio, Italia Hampton By Hilton Venice A tempo pienoHead of Finance – Settore BancarioCompany: MotorKJob Description: As the Head of Finance, reporting directly to the Group CFO, you will oversee the full scope of corporate finance activities to sustain and enhance the company's financial health.Your leadership will ensure compliance with global financial regulations.Location: Milan, ItalyExperience:...
-
Head Of Finance
2 settimane fa
Lazio, Italia Team.Blue A tempo pienoHead of Finance: Accounting, Treasury, Financial Reporting and Consolidation Company: MotorK Location: Roma Description: As the Head of Finance, reporting directly to the Group CFO, you will oversee the full scope of corporate finance activities to sustain and enhance the company's financial health.Your leadership will ensure compliance with global financial...
-
Head Of Finance
3 settimane fa
Lazio, Italia Hampton By Hilton Venice A tempo pienoHead of Finance – Settore Bancario Company: MotorK Job Description: As the Head of Finance, reporting directly to the Group CFO, you will oversee the full scope of corporate finance activities to sustain and enhance the company's financial health.Your leadership will ensure compliance with global financial regulations.Location: Milan, Italy Experience:...
-
Head Of Finance
3 settimane fa
Lazio, Italia Hampton By Hilton Venice A tempo pienoHead of Finance – Settore BancarioCompany: MotorK Job Description: As the Head of Finance, reporting directly to the Group CFO, you will oversee the full scope of corporate finance activities to sustain and enhance the company's financial health.Your leadership will ensure compliance with global financial regulations.Location: Milan, Italy Experience:...
-
Head Of Finance
2 settimane fa
Lazio, Italia Team.Blue A tempo pienoHead of Finance: Accounting, Treasury, Financial Reporting and ConsolidationCompany: MotorKLocation: RomaDescription: As the Head of Finance, reporting directly to the Group CFO, you will oversee the full scope of corporate finance activities to sustain and enhance the company's financial health.Your leadership will ensure compliance with global financial...
-
HEAD OF FINANCE
2 settimane fa
Lazio, Italia team.blue A tempo pienoHead of Finance: Accounting, Treasury, Financial Reporting and ConsolidationCompany: MotorK Location: Roma Description: As the Head of Finance, reporting directly to the Group CFO, you will oversee the full scope of corporate finance activities to sustain and enhance the company's financial health. Your leadership will ensure compliance with global...
-
Head Of Content
2 settimane fa
Lazio, Italia Frontage Laboratories, Inc A tempo pienoHead of Supply Chain Discover International Location: Latium, Italy The Role: The professional and disciplinary responsibility for the Customer Service & Supply Chain departments, which consist of over 50 employees in total. Responsibilities: Alignment and management of Customer Service & Supply Chain departments. Head of Sales Italy MERMEC STE...
-
Head Of Content
2 settimane fa
Lazio, Italia Frontage Laboratories, Inc A tempo pienoHead of Supply Chain Discover International Location: Latium, Italy The Role: The professional and disciplinary responsibility for the Customer Service & Supply Chain departments, which consist of over 50 employees in total.Responsibilities: Alignment and management of Customer Service & Supply Chain departments.Head of Sales Italy MERMEC STE Communications...
