Head of Csm

5 mesi fa

Lazio, Italia Confidenziale A tempo pieno

Is the customer also at your center
As the Head of CSM, you\'ll be leading a team of customer success managers across Europe 15 and fast growing, implementing and shaping best practices across the team. The Customer Success Manager team is a strategic and supportive partner for our customers and sales at every stage of the customer process. They're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, ensuring the renewals and working with the sales team with upsells and cross sell. This is a role that will require frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities. You will be expected to drive results that tie back to strategic business goals for your team\'s goals, our customers base goals as well as PriceHubble. Responsibilities Lead a successful and motivated Customer Success Team:
Manage the customer success team, creating a strong team culture, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner Drive Customer Success Outcomes:
Optimize, manage and oversee relevant execution processes, making the customer experience as smooth as possible, and at times optimizing for customer happiness Inspire Customer Success Across Company:
Work closely with the sales management team and other stakeholder in order to support growth Manage Customer Success Activities:
Lead by example when necessary, by taking a hands-on approach with clients, demonstrating to your direct reports what best-in-class looks like both in terms of operational effectiveness and client communication Enhance effectiveness and efficiency through technology:
Ensure asmooth success platform and resources|playbooks are continuously improved Define and optimize customer lifecycle and measure effectiveness of customer success:
Define and continuously refine customer success best practices and processes Help boosting product improvements by delivering concerted customer feedback|needs per country and priority issues for the roadmap Requirements Experience in an international B2B environment, SaaS, preferably in a startup environment 5 years experience in leading customer-facing B2B organizations Top notch knowledge regarding SaaS CSM best practices Experience in supervising the implementation of such best practices, relying on the best in class tools and technologies Ability to manage influence through persuasion, negotiation, and consensus building Ideally combined background of post-sale and sales experience Strong empathy for customers AND passion for revenue and growth Deep understanding of value drivers in recurring revenue business models Analytical and process-oriented mindset Demonstrated desire for continuous learning and improvement Enthusiastic and creative leader with the ability to inspire others Exent communication and presentation skills Fluent in English, French and or German a big plus Team player with a can-do attitude Exent organizational skills Benefits Join an ambitious and hungry team and enjoy the following benefits:
ð Competitive salary because we always want to attract the best talents. ð Learning & Development program - We want you to feel happy, confident about improving your skills, experience level as well as your personal development success. ð Very well-located offices with a great remote work policy and the possibility to work from different places. ð Flexible working hours and work life balance Job Summary ID:
325EC8A325 Department:
Sales

  • Head of Operations

    5 mesi fa

    Lazio, Italia Confidenziale A tempo pieno

    Rif.: OPE-W-MBA Head of Operations Il nostro cliente, una prestigiosa Confidenziale armiera italiana riconosciuta a livello internazionale, sta cercando un|una: Head of Operations L\'Head of Operations sovrintende le attività dei dipartimenti di Produzione e Ricerca e sviluppo supportando il CEO nello sviluppo del business. Principali...

  • Head Of Sales

    4 mesi fa

    Lazio, Italia Culture Digitali Srl A tempo pieno

    Descrizione Pubblicato il 17/05/2024 Head of Sales Agenzia Creativa Azienda: Per Agenzia Creativa Indipendente siamo alla ricerca di un Head of Sales Job Description Responsabilità: Impostare e definire l'approccio alle attività di new business dell'Agenzia Trovare e gestire partecipazioni a gare creative Partecipare alla generazione di proposte economiche...

  • Head Of Marketing

    1 mese fa

    Lazio, Italia Suitex International Milano A tempo pieno

    Head of Marketing & CommunicationRoma - 2 Settembre 2024ID - VC249Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing & Communication.La mission è la valorizzazione della brand identity, sviluppando nuove...

  • Head Of Marketing

    1 mese fa

    Lazio, Italia Suitex International Milano A tempo pieno

    Head of Marketing & Communication Roma - 2 Settembre 2024 ID - VC249 Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing & Communication.La mission è la valorizzazione della brand identity, sviluppando...

  • Head Of Marketing

    1 mese fa

    Lazio, Italia Suitex International Milano A tempo pieno

    Head of Marketing CommunicationRoma - 2 Settembre 2024ID - VC249Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing Communication.La mission è la valorizzazione della brand identity, sviluppando nuove...

  • Head Of Marketing

    1 mese fa

    Lazio, Italia Suitex International Milano A tempo pieno

    Head of Marketing & Communication Roma - 2 Settembre 2024 ID - VC249 Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing & Communication.La mission è la valorizzazione della brand identity, sviluppando...

  • Head Of Washing

    1 mese fa

    Lazio, Italia Career141 A tempo pieno

    Job Title:  HEAD OF WASHING  ( Denims ) Package :  USD 5000 - USD 8,000 + Accommodation + Car + Driver + Air Ticket Location:  DHAKA, BANGLADESH Company Overview: Our Client is a  leading apparel Denim manufacturing company  known for its commitment to quality and innovation.As a top player in the industry, we are seeking a highly skilled and...

  • Head Of Washing

    1 mese fa

    Lazio, Italia Career141 A tempo pieno

    Job Title: HEAD OF WASHING ( Denims ) Package : USD 5000 - USD 8,000 + Accommodation + Car + Driver + Air Ticket Location: DHAKA, BANGLADESH Company Overview: Our Client is a leading apparel Denim manufacturing company known for its commitment to quality and innovation.As a top player in the industry, we are seeking a highly skilled and experienced...

  • Global Head of Procurement

    5 mesi fa

    Lazio, Italia Confidenziale A tempo pieno

    Bramwith Consulting (url removed) Global Head of Procurement - Electronics Global Technology SME Location - Copenhagen, DE; Relocation support provided. Salary - 1.15M DKK annual (150k) base salary Bonus & Benefits Contact - Rikard, JobsRLbramwithconsulting.co.uk This growing, international, mid-sized technology company is undergoing a period of...

  • Head Of Legal Department

    4 settimane fa

    Lazio, Italia Tailor&Fox Srl A tempo pieno

    Our Client is a leading international Company providing innovative and flexible leasing solutions. Operating in over 40 countries, the Company specializes in knowledge of product sectors and assets, particularly in the markets of transportation, industrial equipment, and technology. To strengthen their internal structure, they have entrusted us with the...

  • Head Of Legal Department

    4 settimane fa

    Lazio, Italia Tailor&Fox Srl A tempo pieno

    Our Client is a leading international Company providing innovative and flexible leasing solutions.Operating in over 40 countries, the Company specializes in knowledge of product sectors and assets, particularly in the markets of transportation, industrial equipment, and technology.To strengthen their internal structure, they have entrusted us with the search...

  • Head Of Marketing

    1 mese fa

    Lazio, Italia Comunello & Associati S.R.L. A tempo pieno

    Per international sport & outdoor company sita nel nord Italia, stiamo selezionando lo/la Head of Marketing.La figura selezionata dovrà essere in grado di capire e identificare le diverse esigenze del mercato definendo gli obiettivi di marketing e di comunicazione, sviluppando e implementando strategie di marketing per aumentarne la visibilità. Gestirà il...

  • Head Of Marketing

    1 mese fa

    Lazio, Italia Comunello & Associati S.R.L. A tempo pieno

    Per international sport & outdoor company sita nel nord Italia, stiamo selezionando lo/la Head of Marketing.La figura selezionata dovrà essere in grado di capire e identificare le diverse esigenze del mercato definendo gli obiettivi di marketing e di comunicazione, sviluppando e implementando strategie di marketing per aumentarne la visibilità.Gestirà il...

  • Head Of Education

    2 settimane fa

    Lazio, Italia Nuova Accademia Di Belle Arti A tempo pieno

    NABA is currently seeking motivated individuals for the role of: Head of Education Roma The successful candidate will join our team in Rome and will report hierarchically to the School Director and functionally to the Dean based in Milan. The Head of Education will manage the programs portfolio of the school while guaranteeing quality and continuity to the...

  • Head Of Education

    2 mesi fa

    Lazio, Italia Nuova Accademia Di Belle Arti A tempo pieno

    NABA is currently seeking motivated individuals for the role of:Head of Education Roma The successful candidate will join our team in Rome and will report hierarchically to the School Director and functionally to the Dean based in Milan. The Head of Education will manage the programs portfolio of the school while guaranteeing quality and continuity to the...

  • Head Of Education

    2 mesi fa

    Lazio, Italia Nuova Accademia Di Belle Arti A tempo pieno

    NABA is currently seeking motivated individuals for the role of: Head of Education Roma The successful candidate will join our team in Rome and will report hierarchically to the School Director and functionally to the Dean based in Milan.The Head of Education will manage the programs portfolio of the school while guaranteeing quality and continuity to the...

  • Head Of Marketing

    2 settimane fa

    Lazio, Italia Borderless Capital A tempo pieno

    About Hex TrustHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...

  • Head Of Marketing

    2 settimane fa

    Lazio, Italia Borderless Capital A tempo pieno

    About Hex Trust Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers.Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...

  • Head of Automation and Instrumentation

    5 mesi fa

    Lazio, Italia Confidenziale A tempo pieno

    Per azienda leader nel mondo Oil&Gas siamo alla ricerca di un Head of Instrumentation and Automation. Siamo alla ricerca di una figura di Head of Instrumentation and Automation. La risorsa è responsabile della funzione e delle risorse del dipartimento Instrumentation & Automation Engineering. Funzioni e responsabilità: - E’ responsabile della gestione...

  • Head Of Asset Management

    5 mesi fa

    Lazio, Italia Green Recruitment Company A tempo pieno

    Job title: Head of Asset Management - Renewables Location: Rome, Latium, Italy (On-site) TGRC is looking for an experienced and ambitious Head of Asset Management to work within the renewables sector in Rome, Italy. The Head of Asset Management will be supporting the Site Team Responsible for supporting site quality monitoring and the definition of...