Destination Manager

Permanent
- 40 Hours

**Salary**
- Excellent

**Country**
- Italy

**What you will be doing...**

We have a fantastic opportunity to join our** Jet2holidays **Team as a** Destination Manager **in** Verona **for **Summer 2023.**

Our Destination Managers have overall responsibility for managing the **planning, performance** and **service delivery** of **Jet2holidays** across the destination.

**What will you do in the role?**

Reporting to the Area Manager, you will **Work as One Team** with our local agent in resort and senior UK stakeholders to achieve set KPIs, ensuring company policies, procedures and values are always followed. You will be provided with fantastic training to ensure you:

- Oversee and drive the performance of a large team of Airport and Resort based Team Leaders and Customer Helpers
- Build and maintain strong relationships with our hoteliers, local agent, transfer provider and internal UK based departments through regular in-resort and airport visits
- Maximise **Jet2holidays** presence in your destination, ensuring branding and quality guidelines are always adhered to
- Deliver a strong destination of performance and results, feeding back to senior UK stakeholders where improvements can be made
- Have the confidence and skills to successfully manage high-level customer incidents
- Constantly review and manage your destinations budget

**What are the key skills / experience you’ll already have?**
- Previous senior operational management experience, gained from working within a tour operator
- The ability to effectively analyse and report on key operational results
- Excellent stakeholder management skills at a Senior level
- Evidence of previous successful team leadership and motivational skills
- Previous experience in recruiting, training, and managing a large team
- The confidence to handle a variety of situations and make considered decisions at a senior managerial level in tight timeframes
- The ability to positively address any performance issues within your team, in line with company policies and procedures

**What can we offer you?**

We have been recognised as one of the **Top 50 Best Places to Work in the UK** on **Glassdoor **and offer our valued colleagues a range of benefits including:
Fully paid training & IT equipment
- Local employment contract
- Competitive salary, with annual pay review
- Discretionary management bonus scheme
- Monthly Car Allowance
- 38 days holiday entitlement per annum (including Public Holidays)
- 3 x salary life assurance
- Recommend a Friend bonus scheme

Being part of the **Senior Overseas Management Team**, you will have various roles & responsibilities and as such we do not have a set working shift pattern. You will need to be very flexible in your approach to work; being on call 24 hours a day forms part of the role, should there be a serious customer incident in your destination.

As we employ on local employment contracts, ideally you will already hold full **right to work** **documents** for **Italy** and be living in the destination or willing and able to source your **own accommodation** and **required documents.**

Due to the level of travel required in the role, you will already be a **driver **with access to your** own vehicle** which you are able to use for work purposes. **Travel expenses are reimbursed.**

We offer an **excellent remuneration package **with **fantastic opportunities for progression** in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

**Division**
- Jet2holidays

**Careers With Us**
- Holidays Operations

**Careers Dept**
- Overseas roles in Destination

**Careers Team**
- Destination Management

**Business Area**
- Jet2holidays

**Team**
- Overseas