Field Service Technician

3 settimane fa

Monte San Pietro, Italia Datalogic A tempo pieno

**Field Service Technician - Italy**:
Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems.
Datalogic can boast over 40 years of history, during which it has achieved unique results: approximately 1.200 patents in multiple jurisdictions; 10 research centers and development (in Italy, USA, China and Vietnam); thousands of prestigious partners and customers deployed over five continents. The company has grown constantly over the years, thanks to the dedication with which customer needs have always been at the heart of the quality of its products and to the considerable investments in Research & Development, supported by a management capable of looking to the future.

Today, Datalogic Group has approximately 2.800 employees worldwide, distributed in 27 countries, with 9 manufacturing and repair facilities in the USA, Hungary, Slovakia, Italy, China, Vietnam and Australia. Datalogic S.p.A. is listed on the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI. The Group is headquartered in Bologna, Italy.

For our Field Service Team based in Italy, we are looking for a Field Service Technician that will provide state-of-the-art onsite services (installation, preventive maintenance, break-fix/troubleshooting call-out, site survey etc.) and technical support to customers on our range of Auto ID products, in particular our range of Stationary Industrial Scanners.

**Responsibilities & Tasks**:

- Install (mechanical, cabling), configure and start-up (commissioning) Datalogic equipment at the customer’s site as per pre-defined specifications.
- Maintain, adjust and replace onsite Datalogic devices of existing customer systems
- Follow rigorously safety and security onsite company procedures
- Escalate to upper technical level problems that can’t be solved independently
- Issue timely and accurate service reports (including expenses report)
- Extend or help building a respectful relationship with customer by always adopting an exemplary attitude
- Travel frequently to the customer’s sites, which are located within and outside Italy, remaining in the EMEA area

**Requirements**:

- Diploma or Bachelor's Degree in technical fields such as Electronics
- Fluency in Italian and English
- Preferred 2+ years of experience in field service activities
- Electrical Schematics reading
- Troubleshooting and diagnostic experience of hardware and software
- Remote PC diagnostic and remedy support
- Good understanding of computer networks
- PLC communications experience: Device-net, Profinet, Profibus
- Experience working with auto ID products
- Proficient in Microsoft Office Software (MS Dynamics is a plus)
- Good communication and interpersonal skills

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