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Provisioning E2e

2 mesi fa

Milano, Italia Sky A tempo pieno

This role reports to the Provisioning Manager and will be responsible for:

- Control the E2E customer provisioning process with particular focus on wholesaler management
- implementation of operational solutions, processes and touchpoints for every phase of activation journey
- guarantee that provisioning requirements and processes for customer management will be aligned both with internal business needs and market players though competitive benchmarks
- guarantee all wholesalers’ end-to-end governance including contracts, economics’ assurance, escalation and operational procedures
- guarantee the best customer experience by reducing possible problem to customers in the fulfillment process.
- implementation of operational control model and KPI to monitor quality and process effectiveness and efficiency of Broadband activations
- triggering continuous improvement actions to increase activation performances on quality, process effectiveness and efficiency and increase performance on quality, process effectiveness and efficiency.
- Support and define new capabilities launch ensuring provisioning fulfilment performance and differentiating customer experience
- Collaborate effectively with main internal stakeholders (i.e. customer care, Sales, marketing, technical department).

Requisiti richiesti:

- Degree in scientific discipline
- Telecomunication and Project Management Skills
- Innovation, perspective view
- Strong Analytical Skills
- Strongly interpersonal skills, in particular productive relationships with all stakeholder including wholesalers, customer care and third parties
- Experience in TELCO industry is a plus

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