Customer Service Coordinator

3 mesi fa

Firenze, Italia LuisaViaRoma A tempo pieno

Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of **1 million users** from more than 200 countries.
Our **team **is also **international**, including over 300 people from 20 different countries.

As a company, we constantly look to the future to offer our clients **innovation **through our services, platforms, website and app. We also aim to give back to the community and the planet by supporting **charities **and **environmental **causes**. Through **LVRSustainable** - our section dedicated to sustainability
- we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and low impact initiatives.

**Customer Service Coordinator**

We are looking for a Customer Service Coordinator to join the Customer Service team. The Customer Service Coordinator will support the Customer Service Manager in managing the team and activities.
- Main activities:_
- Directly managing communications with customers and supporting the team to resolve various issues
- Operational management of the back office
- Supporting the CS Manager
- Support in managing relationships with external/internal warehouse/suppliers as part of the daily workflow
- Mentoring of new resources
- GDPR Management
- Requirements:_
- Spoken and written knowledge of Italian and English (C2)
- Other languages are a plus
- At least 3 years prior experience as Customer Service Coordinator
- Leadership, proactivity and excellent communication skills
- Ability to manage work peaks and prioritize tasks
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and problem-solving abilities

Full-time employment with a commercial contract
Work week: Monday to Friday, 9 a.m. to 5:30 p.m
In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts
Florence

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