Rep Cust Svc Iii

The Customer Service Representative processes independently customer orders on Axcelis spare parts and consumable parts for internal and external customers, both local and international. The incumbent maintains direct contact with customers for the sale of parts and is in charge of coordinating the logistics of parts delivery either personally and/or through other Axcelis departments and/or external forwarding partners. The position requires the individual to interface with internal and external Customers and Field Service Organizations and manage all aspects of the customer order process from Sales Quotations and Sales Orders to Return Goods Authorizations and status inquiries.

Liaisons with other Aftermarket/Service teams, Finance and other parts of the organization such as Quality, Product Support, Planning, Shipping, Stockroom and Finance departments, to process orders and to troubleshoot process issues and expedite shipments.

Identify, investigate and solve potential customer issues harming customer satisfaction.

Pro-actively follows up with customers in any phase of the customer order process and/or troubleshooting process.

**Education/Experience**: Typically requires a Bachelor's degree with 2-4 years of professional experience.