Team Supervisor
2 mesi fa
Team Supervisor - Boutique VeneziaAt a glance
Job Category
- Retail - Management
- Years of Experience
- Minimum 6 years
- Contract Type
- Unlimited contract
- Job Schedule
- Full time
- Locations
- Store - Venezia
- Legal Employer
- Hermès Italie SpA
- Posting Date
- 04/11/2024, 09:50 AM
- Details of the job
**GENERAL ROLE**
**MAIN RESPONSABILITIES**
**Sales and Customer Experience**
- Supervise and support the team in reaching sales targets;
- Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
- Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;
- Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
- Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed.
**Business performance overview**
- Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.
**People Management**
- Support the store management in setting objectives and assigning tasks to the team;
- Observe the team and provide ongoing feedback and coaching, supporting their personal development;
- Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;
- Support other colleagues developing their expertise and skills.
**PROFILE**
- Bachelor’s degree preferably with a fashion/linguistic focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus;
- Proficient with Excel / IT tools;
- Excellent leadership attitude and ability to lead and motivate a team;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
- Hermès engages positive and passionate people who own the following requirements:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
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