Welcomist Temporary

**18.06.2024**

Welcomist Temporary - Boutique Roma

Type de contrat : CDD

Pays/Région : Italie

Ville : Rome

Travail : Retail

Expérience : Minimum 1 an

Société : Hermès Italie SpA

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Description du poste

**GENERAL ROLE**

The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.

**MAIN RESPONSABILITIES**
- Welcome clients with a warm and hospitable greeting;
- Build strong relationships with clients in order to discover their needs and wishes;
- Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
- Manage customer queues through a dedicated app on Hermès devices;
- Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;
- Support the Sales Associates Team by helping schedule their appointments and customer visits;
- Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery;
- Oversee and update the store calendar of events and appointments;
- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.

**PROFILE**
- Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;
- Proficient with Excel / IT tools;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

A propos du groupe Hermès
- Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.