Internship in Direct Retail Operations Roma, Italy

6 mesi fa

Roma, Italia Philip Morris International A tempo pieno

Internship in Direct Retail Operations

Be part of a revolutionary change

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Join us in our Direct Retail Operations Team and you will support the Retail Experience Team and the whole Department at large in exploring areas related to consumer experience within Direct Retail touchpoints. You will be focused on back-office, analysis and projects as well as on support to the commercial Retail Team. You will also play a key role in supporting initiatives and activities nationwide in cooperation with other crucial Departments to maximize the business opportunities and to guarantee best-in-class experience for our user.

Specific Responsibilities:
Support to the Commercial Retail Team:

- Analyse performance and trend of main commercial indicators (KPIs and visits reports) to suggest improvements and next best actions to the Retail Team.
- Collect feedbacks and data from field regarding commercial activities (qualitative feedback) and back-office tasks (stock management, visual merchandising, promotion, swap).
- Provide support to Commercial Retail Team engaging remotely Business Partners

Support Supervisor / whole Department:

- Deeply understanding of consumer experience in order to ensure efficient and qualitative feedback to each Touchpoints (NPS, Mystery, Callback).
- Develop special projects related to Frontliners in cooperation with other Departments
- Deliver periodical updates to internal stakeholders about on-going initiatives using Excel forms and Powerpoint template

Who we’re looking for:

- Degree in Management, Business Administration, Economics or related fields
- Proficient in Office Suite, especially Excel and Powerpoint
- Fluent in Italian and good English level
- Passionate about Retail Industry and technology and innovation environment
- Ability to work alone, in team and to engage with multi-functional stakeholders
- Skilled about monitoring and reporting

What’s ‘nice to have’:

- A previous experience in back-office roles within Retail Industry
- Good communication skills
- Good analytical skills
- Quick learning capabilities, entrepreneurial spirit and curiosity
- Customer and problem-solving orientation

What we offer:
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business - our staggering size and scale provide endless opportunities to progress.

Type of contract: Internship of 6 months length

Work location: Rome

Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market. With more than 700 employees, it is engaged in the commercialization of smoke-free products in Italy.

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