Claims Specialist Liability

4 mesi fa

Milano, Italia AXA XL A tempo pieno

Our experienced Claims professionals use their specialized expertise to handle even the most complex claims. As part of the AXA XL Italy branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.

As a Claims Specialist, you will play a critical role in AXA XL's claims for the Casualty team. You will handle a wide variety of claims. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate with Underwriting and Operations teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

**DISCOVER your opportunity**

What will your essential responsibilities include?

You will manage and resolve claims. Work closely with manager and fellow Claims Specialists to drive files to resolution and interact and collaborate with the Underwriting team.
In particular, you will manage assigned claims while setting and implementing the case strategy under the direction of the Claims management and in accordance with the guidelines and procedures in place, carrying out the following tasks:

- open the claims on the IT Systems, check the coverage and assess responsibilities
- conduct coverage analysis on claims portfolio assigned
- reserve the claims, appoint adjusters and experts from predetermined lists, monitor their mission and analyze their conclusions
- estimate the predicted final cost and monitor the provisioning within the limits of his/her authorities
- evaluate the cases and settle indemnities within the limits of his/her authorities
- undertake the recovery action when necessary and collect the funds
- ensure documentation is present in files and claims specialist/adjuster guidelines and protocols are followed
- own claims files and work with claims manager to develop strategies
- manage claims litigation strategy or alternative resolution techniques for claims
- contribute to the control of our costs and the performance of our technical results
- develop and leverage the quality of service by loyally adhering to the AXA culture (availability, reliability and attentiveness) and the Group's values

Moreover, you will give your contribution to the broader strategy of the Company by assisting underwriters with policy review and draft initiatives, participating in external marketing and business development activities to establish claims’ value and service proposition, receiving mentoring and coaching from experienced Claims Specialists/Adjusters.

You will report to Casualty Claims Team Lead, Italy

**SHARE your talent**

We are looking for someone who is willing to grow in his/her professional path within an environment that fosters collaboration, customer service and colleagues’ development, focusing on excellence and creating a culture of continuous improvement.

Required Skills and Abilities:

- Claims knowledge: Have a good understanding of claims rules and procedures; experience in handling Liability claims and managing preventive actions (specialized knowledge to handle other LoBs claims - e.g.: FL, property, marine, art is also a plus)
- Complex Claims Management: Manage complex claims as projects, coordinating the different contributors on a multi device mode to come up with adapted solutions.
- Fraud detection: Analyse fraud and mitigation plans; use big data as well as sensors data to improve fraud detection, in all respect of customer privacy; conduct investigation analysis.
- Negotiation: Understands the stakeholders needs and concerns and identifies points of agreement. Efficiently manages the interactions with other parties involved. Explores different alternatives and influence the other parties to reach an agreement with positive outcomes for all.
- Fluent Italian, communicate and work in English
- Stakeholder management: Cultivate relationships with brokers, court prosecutors, opposite lawyers, experts and other involved parties.
- Customer centricity: Place the customer at the centre of all decisions and actions. Understand and anticipate customer needs and behaviours. Use empathic listening and formulate customized advices and solutions. Act as a brand ambassador.

Desired Skills and Abilities:

- Collaborative working: Excel at cooperating with multiple contributors in different locations, to achieve collective goals, in virtual or non-virtual environments, without being afraid to express disagreement. Break silos, facilitate transversal / cross function collaboration, create trust and develop a “share-to-succeed” mindset. Accept responsibility for his/her individual actions and share responsibility as team member.
- Digital agility tools: Use digital tools and media, integ

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