Customer Care Representative

5 mesi fa

Milano, Italia Boston Scientific Corporation A tempo pieno

**Work mode**:Hybrid**Onsite Location(s)**:Milan, MI, IT**In this role, you will be responsible for**:

- Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
- Monitoring the goods delivery process to the customer and all possible issues.
- Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
- Issuing and checking invoices in electronic format with possible resolution of anomalies.
- Customers Support and assistance to the sales Team to ensure full satisfaction of all the external and internal requests
- Complaints management.
- Create Reports and Perform Analysis to support Customer needs.

**What we are looking for in you**:

- Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
- Excellent knowledge of Excel required.
- SAP is required.
- Aptitude for using advanced IT tools.
- Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
- Aptitude for teamwork.
- Ability and Aptitude to work under stress.
- Aptitude for customer satisfaction and continuous improvement of service and processes.

**What can we offer you**:

- Defined-term contract, with attractive salary and benefit package
- Hybrid working schedule.
- Working within an international, proactive and innovative environment.
- Upskilling in a challenging but healthy competition atmosphere.
- Mentoring and a company investing in the professional and personal development of its people. Company with a purposeful mission.- Location: in our offices in Milan, on a hybrid working schedule.**_We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law._**

**Job Segment**:Customer Service Representative, ERP, SAP, Customer Service, Technology

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