Implementation Specialist

5 giorni fa

Provincia di Bergamo Lombardia, Italia Reward Gateway A tempo pieno

**Description**:
At Reward Gateway, we’re driven by our culture, our clients and our mission to “make the world a better place to work.” Since 2006, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and to connect with their people through our products and solutions. We’re more than 500 strong in four different countries, and we’re constantly growing. Our industry is HR technology, our objective is to increase employee engagement.

**Your role in our Mission**
**Some of Your Responsibilities & Core Duties will be**:

- Supporting the UK Implementation team with module configuration on implementation projects
- Supporting the UK Client Success and BG Client Relationship Managers with new module configuration for clients
- Maintaining client relationships during projects
- Planning and delivering system training
- Providing creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
- Ensuring all projects are delivered timeously in accordance with project timelines and 90-day service start date T&Cs
- Test and troubleshoot final system setups on delivery and implementation/project plans for own projects and those of wider teams.
- Identify and resolve all issues and provide assistance for same
- Be flexible when required to lead on platform implementations for our new clients. This will be determined by the team’s needs for extra resources on new client implementations.

**The Experience and Key Skills you will have**:

- Experience working with clients and project teams
- A level-headed approach with the ability to plan and prioritise with good time management skills
- A keen interest and natural ability to navigate websites and understand online software
- A willingness to invest time and energy into learning new things and developing your skills
- The ability to work independently whilst being team-oriented, collaborating comfortably with different teams in the business
- Excellent verbal and written English communication skills and ability to adapt to individual client styles

**The Interview Process**:

- A telephone interview with a member of the Talent Acquisition team
- Assessment Task
- 1st Stage Interview with Implementation Team Leads and Head of Design
- Final Interview with Implementation Team Leads

**Be comfortable. Be you.**
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

**We hire BETTER.**
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. **Bridging that engagement gap is what drives us.

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