Junior Customer Success Specialist

7 mesi fa

Lucca, Italia Wolters Kluwer A tempo pieno

Here at CCH Tagetik (part of Wolters Kluwer's Corporate Performance & ESG Division) we are looking for a Junior Customer Success Specialist.

In this role, you will report to the Senior Customer Success Specialist.

You will have an in-depth understanding of customers' overall business requirements and on how the various CCH Tagetik solutions and features can meet their needs. You will also partner with other CCH Tagetik departments on initiatives that address customer needs, product utilization, and improve departmental efficiency to help meet company goals. Sometimes referred to as a Customer Advocate, you will give voice to our customer’s feedback, reviews and assesses their project progress, and offers recommendations based on results. You will ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience.

You may work in one of our offices in Lucca, Rome, Turin, Milan or in full-remote mode, from Italy.

You will:
- Use customer management tools to track customer communication, issues and metrics- Drive close collaboration with Global Marketing, Product Management, Product Development and Support- Develop strong relationships with all key decision makers and influencers across each department in the CCH Tagetik organization- Contribute to the future development of the Customer Success global and local initiatives and strategy- Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans- Become an expert on CCH Tagetik product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new CCH Tagetik products and features- Engage customers in user groups, focus groups and annual conference- Help designing and adopting Customer Advocacy Programs

Your profile:
- Bachelor's degree in Economics, Marketing, Management Engineering or related field.- Proficient with Microsoft Office Package (in particular, Excel and PPT)- You enjoy working with data and have an analytical mindset- Able to work in a team-oriented, collaborative environment- Able to present ideas in business-friendly and user-friendly language- Fluent in English and Italian- Power BI knowledge is a plus

What do we offer you at CCH Tagetik part of Wolters Kluwer?- Flexible working hours where you can start between 8:00 and 10:00 and flexible working policy- English classes, Full access to E-learning platforms such as LinkedIn Learning- Continuous training plans provided through in-person courses, certifications, training-on-the-job, webinars.- Performance plans where we would like to determine which career path you prefer to follow. Annual performance and salary reviews.- Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.

Type of contract: apprenticeship

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